Commuters mostly satisfied with taxi, private hire car services in 2016

Publication: Channel News Asia,

SINGAPORE: Commuters were mostly satisfied with taxi and private hire car services in Singapore in 2016, according to a survey by the Public Transport Council (PTC). The survey released on Monday (Feb 13) was revamped to include the tracking of commuter satisfaction with private hire car services. Respondents were surveyed on eight key attributes of taxi services: Waiting time, ease of booking, information, ride comfort, driver’s knowledge of route, service provided by the driver, safety and taxi stand accessibility.

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