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How to use your Taxi Butler

Follow these instructions to learn how properties must use the Taxi Butler device.

1. Device basics

Learn how to get around the device and basic settings.

2. How to book a taxi

Learn how to seamlessly book a taxi with your device.

3. How to manage bookings

Learn how to track, manage and cancel bookings.

1
Press the button to start booking

To start a booking, property staff must press the on-screen “Book taxi now” button.

  • Property staff can be anyone who works inside a hotel, bar, restaurant or any other public business in which the device is placed and used to book taxis on behalf of guests.
2
Enter booking and guest details

Property staff should use the touchscreen to enter all the required and/or optional guest details.

They must:

  • Enter any required and/or optional fields (like destination, vehicle type, date & time, etc.)
  • Enter a correct guest name and phone number
  • A guest’s actual phone number must be provided, otherwise they will not receive the text message with a link to track, manage and cancel the booking and a link to the terms & conditions.
3
Turn the device to face the guest

Property staff should now turn the device to face the guest. This allows them to read the booking details, price estimate and terms & conditions.

The guest must press on the “I AGREE” button when they agree with the booking.

  • Only the guest must press on the “I AGREE” button.
4
Choose a payment option

In some cases, property staff may have to choose a payment option to continue with the booking.

5
Booking confirmed!

The guest’s booking is now confirmed! Property staff must hand the printed ticket to the guest. It contains a booking reference and other details.

By scanning the QR code on the ticket, the guest will be taken to a mobile booking track where they can track, manage and cancel their taxi, find application terms & conditions and contact the transportation provider. In some cases, the guest will also receive a text message with a link to this mobile booking tracker.

How to track bookings

To track taxis, guests can scan the QR code on the printed ticket that takes them to a mobile tracking page on their mobile phone. From this page, guests can track, manage and cancel their taxi, find application terms & conditions and contact the transportation provider

The taxi tracking QR code will also appear at the end of the booking process.

How to manage bookings

To navigate to a booking, first use the Booking Tabs to switch between Active and Planned bookings.

Active bookings can have different statuses like: “Driving to pickup”, “Arrived at pickup” and “Cancelled”. Planned bookings remain “Planned” until the trip is dispatched.

To manage a booking, simply press on an Active or Planned booking. From here, you can track the taxi on the map, print a ticket again, or cancel the booking.