Follow these instructions to learn how properties must use the Taxi Butler device.
Hardware overview
Powering on and off
To power on: Press and hold the power button for 2-3 seconds when the device is off.
To power off: Press and hold the power button for 2-3 seconds when the device is on.
Unlocking the screen
In some cases, the device’s screen may lock itself. To unlock it, simply enter the code “1234” when prompted to do so.
Changing the thermal printer paper roll
Interface overview
Connecting to Wi-Fi
To connect the device to a Wi-Fi network, simply press on the Menu Button, then press on Connect to Wi-Fi at the bottom of the menu. You can select a network and enter the correct password to connect.
Changing interface language
To change the interface language, simply press on the Menu Button, then press on Language at the bottom of the menu. You can select a language from the list.
Reloading device configuration
When changes are made to the device’s configuration, you’ll need to reload the configuration on the device itself. To do so, press on the Menu Button, press on Device Information, then Reload Configuration.
To start a booking, property staff must press the on-screen “Book taxi now” button.
Property staff should use the touchscreen to enter all the required and/or optional guest details.
They must:
Property staff should now turn the device to face the guest. This allows them to read the booking details, price estimate and terms & conditions.
The guest must press on the “I AGREE” button when they agree with the booking.
In some cases, property staff may have to choose a payment option to continue with the booking.
The guest’s booking is now confirmed! Property staff must hand the printed ticket to the guest. It contains a booking reference and other details.
By scanning the QR code on the ticket, the guest will be taken to a mobile booking track where they can track, manage and cancel their taxi, find application terms & conditions and contact the transportation provider. In some cases, the guest will also receive a text message with a link to this mobile booking tracker.
How to track bookings
To track taxis, guests can scan the QR code on the printed ticket that takes them to a mobile tracking page on their mobile phone. From this page, guests can track, manage and cancel their taxi, find application terms & conditions and contact the transportation provider
The taxi tracking QR code will also appear at the end of the booking process.
How to manage bookings
To navigate to a booking, first use the Booking Tabs to switch between Active and Planned bookings.
Active bookings can have different statuses like: “Driving to pickup”, “Arrived at pickup” and “Cancelled”. Planned bookings remain “Planned” until the trip is dispatched.
To manage a booking, simply press on an Active or Planned booking. From here, you can track the taxi on the map, print a ticket again, or cancel the booking.