Zuletzt aktualisiert: 3. September 2025

1                             Allgemeine Informationen

1.1                      Sehr geehrter Fahrgast, dies sind unsere Nutzungsbedingungen. Sie sind eine Person, die eine Taxifahrt von einem Ort aus bestellen möchte, an dem sich eines unserer Geräte oder QR-Tools befindet. Dies kann ein Hotel oder ein anderer Ort sein. Wir sind Taxi Butler BV und bieten Ihnen unsere Dienste an.

1.2                      Wenn bestimmte Wörter und Ausdrücke in diesen Nutzungsbedingungen verwendet werden, haben sie eine bestimmte Bedeutung (diese sind als definierte Begriffe oder Definitionen bekannt). Sie können Definitionen daran erkennen, dass sie mit Großbuchstaben beginnen, auch wenn sie nicht am Anfang eines Satzes stehen. Wo ein definierter Begriff verwendet wird, hat er die Bedeutung, die ihm in Artikel 2 dieser Nutzungsbedingungen unten gegeben wird.

1.3                      Unsere Dienste ermöglichen es Ihnen, eine Taxifahrt direkt bei einem lokalen Transportanbieter zu buchen, der mit unseren Diensten verbunden ist, und in bestimmten Fällen können Sie mit unseren Diensten auch für die Taxifahrt bezahlen.

1.4                      Diese Nutzungsbedingungen stellen die Vereinbarung dar, die zwischen Ihnen und uns in Bezug auf Ihre Nutzung unserer Dienste geschlossen wurde. Diese Nutzungsbedingungen legen die Bedingungen für Ihren Zugang und Ihre Nutzung unserer Dienste fest und legen sowohl Ihre als auch unsere Rechte und Pflichten fest.

1.5                      Diese Nutzungsbedingungen gelten, wenn Sie unsere Geräte oder QR-Tools in der Europäischen Union oder international nutzen. In bestimmten Ländern können andere Bedingungen gelten, die Ihnen während des Buchungsvorgangs an dem jeweiligen Ort mitgeteilt werden.

1.6                      Wir sind Taxi Butler BV, ein nach niederländischem Recht gegründetes Unternehmen. Sie finden uns in der Keizersgracht 169, 1016 DP Amsterdam, Niederlande, und Sie können uns unter support@taxibutler.com erreichen. Wir sind im Handelsregister der Industrie- und Handelskammer unter der Nummer 58923853 eingetragen und haben die Umsatzsteuernummer NL853240474B01

1.7                      Bitte beachten Sie auch den Abschnitt über den Kundendienst im Artikel12 .

Zusammenfassung der wichtigsten Begriffe: a)                      Unsere Dienstleistungen beschränken sich auf die Erleichterung der Buchung und Durchführung von Taxifahrten direkt zwischen Ihnen und den Transportanbietern und in bestimmten Fällen auf die Erleichterung Ihrer Bezahlung solcher Taxifahrten. b)                     Ihr Vertrag für die Transportdienstleistung (sowohl die Buchung als auch die Inanspruchnahme) kommt direkt mit dem Transportdienstleister zustande. Die Allgemeinen Geschäftsbedingungen und die Datenschutzrichtlinien des Transportanbieters regeln Ihr Rechtsverhältnis mit dem Transportanbieter. Ein Link zu den AGBs des Transportanbieters wird Ihnen über Unsere Dienste zur Verfügung gestellt. Für die Buchung und die Taxifahrt gelten die AGB des Transportunternehmens. c)                      Wir bemühen uns in wirtschaftlich vertretbarem Umfang, Ihnen über unsere Dienste einen Link zu den AGB des Transportanbieters zur Verfügung zu stellen. Es ist jedoch die alleinige Verpflichtung des Transportanbieters, die anwendbaren Bedingungen in seinen AGB des Transportanbieters, die mit allen anwendbaren Gesetzen übereinstimmen, zu erstellen und umzusetzen, indem er einen vollständigen und genauen Satz von Dokumenten über diesen Link zur Verfügung stellt. d)                     Je nachdem, welchen unserer Dienste Sie in Anspruch nehmen, erhalten Sie ein Papierticket und/oder eine SMS mit den Buchungsdetails und einem Link zu einer speziell für Sie eingerichteten Website für mobile Buchungen, auf der Sie Ihre Buchung verwalten oder stornieren können und die eine Kopie dieser Nutzungsbedingungen, unsere Datenschutzrichtlinie und einen Link zu den AGB des Transportanbieters enthält, auf die Sie später Bezug nehmen können. e)                      Wir empfehlen Ihnen, das Papierticket und die SMS-Nachricht aufzubewahren, damit Sie uns und den Transportanbieter mit der Buchungsnummer Ihrer Buchung kontaktieren können. f)                        Unsere Nutzungsbedingungen und Datenschutzrichtlinien sind immer leicht elektronisch zugänglich auf https://taxibutler.com/terms und die AGB des Transportanbieters auf der Website des jeweiligen Transportanbieters. Den Namen und die Kontaktdaten des Transportanbieters für Ihre Buchung finden Sie während des Buchungsvorgangs auf dem Gerät oder dem QR-Tool und auf der Website des Mobile Booking Tracker. Sie können uns auch unter support@taxibutler.com kontaktieren, um eine kostenlose Kopie dieser Dokumente zu erhalten. g)                      Um es ganz klar zu sagen: Wir sind nicht für Ihre Buchungen von Taxifahrten verantwortlich, da wir lediglich die Buchung beim Transportanbieter vermitteln. Außerdem erbringen wir keine Transportdienstleistungen. Wir übernehmen keine Verantwortung für die Bereitstellung von Buchungs- oder Beförderungsdiensten durch die Transportanbieter oder Fahrer, bei denen Sie eine Taxifahrt buchen.

2                             Definitionen

2.1                      In diesen Nutzungsbedingungen gelten die folgenden Definitionen:

"Gerät":	Taxi Butler ONE Gerät, Taxi Butler PRO Gerät, Taxi Butler PLUS Gerät, Taxi Butler KIOSK Gerät und jedes andere Taxi Butler Gerät;
"QR-Tool":	a Taxi Butler QR-Code mit mobiler Buchungswebsite;
"Unsere Dienstleistungen":	die Geräte, QR-Tools und zugehörigen Dienste, mit denen Sie auf einen Service eines Transportanbieters zugreifen und eine Taxifahrt bei lokalen Transportanbietern buchen und antreten können, einschließlich der Website für die mobile Buchung;
"Nutzungsbedingungen":	diese Nutzungsbedingungen, die die Vereinbarung zwischen Ihnen und uns bilden, die Ihre Nutzung unserer Dienste regelt;
"Transportanbieter":	ein unabhängiger Dritter, der Transportdienstleistungen anbietet oder einen Dienst betreibt, der es Ihnen ermöglicht, Taxifahrten von Fahrern zu buchen, wie z.B. eine Fahrtenbuchungsplattform;
"Treiber":	den Fahrer, der Sie auf der Grundlage Ihrer Vereinbarung mit dem Transportanbieter zu Ihrem Zielort fährt;
"Transportanbieter-Service":	den Service eines Transportanbieters, um eine Taxifahrt mit einem Fahrer zu buchen und anzutreten, der Ihnen über Unsere Dienste zur Verfügung gestellt wird;
"Fahrpreis":	den Fahrpreis, die (Zusatz-)Gebühren, die (staatlich vorgeschriebenen) Mautgebühren und Steuern für Ihre Taxifahrt, zu deren Zahlung Sie gegenüber dem Transportanbieter verpflichtet sind, ausschließlich der Buchungsgebühr des Transportanbieters und ausschließlich unserer Servicegebühr, falls zutreffend;
"Buchungsgebühr für Transportanbieter":	die Buchungsgebühr, falls zutreffend, die der Transportanbieter Ihnen für die Buchung einer Taxifahrt mit dem Service des Transportanbieters über Unsere Dienste in Rechnung stellt, wie Ihnen über Unsere Dienste mitgeteilt wurde;
"Service-Gebühr":	unsere Servicegebühr, falls zutreffend, die von Ihnen an uns für die Nutzung Unserer Dienste zu zahlen ist, wie Ihnen über Unsere Dienste mitgeteilt wurde;
"Gesamtpreis":	den Fahrpreis und die Buchungsgebühr des Transportanbieters, falls zutreffend, die Sie an den Transportanbieter zu zahlen haben, und unsere Servicegebühr, falls zutreffend, die Sie an uns zu zahlen verpflichtet sind;
"Allgemeine Geschäftsbedingungen für Transportunternehmen":	die Geschäftsbedingungen des Transportanbieters, die die Buchung der Taxifahrt und die Durchführung der Taxifahrt mit dem Fahrer regeln, einschließlich der Verpflichtung zur Zahlung des Fahrpreises und, falls zutreffend, der Buchungsgebühr des Transportanbieters, und einschließlich der Datenschutzbestimmungen des Transportanbieters;
"Wir" / "uns" / "unser":	Wir, Taxi Butler BV, sind ein nach niederländischem Recht gegründetes Unternehmen. Sie finden uns in der Keizersgracht 169, 1016 DP Amsterdam, die Niederlande. Wir sind im Handelsregister der Industrie- und Handelskammer unter der Nummer 58923853 eingetragen und haben die Umsatzsteuernummer NL853240474B01;
"Sie" / "Ihr":	Sie, die Person, die ein Gerät oder ein QR-Tool benutzt, das mit einem lokalen Transportanbieter verbunden ist, um eine Taxifahrt zu buchen.

2.2                      Jeder Verweis in diesen Nutzungsbedingungen auf ein Geschlecht schließt alle Geschlechter ein, und Wörter im Singular schließen den Plural ein und umgekehrt.

3                             Buchungsvorgang und Annahme des Angebots und der Bedingungen und Konditionen

Angebot

3.1                      Unsere Geräte und QR-Tools führen Sie durch den Buchungsprozess, um Ihr Taxi zu bestellen. Bevor eine Buchung bei dem entsprechenden Transportanbieter vorgenommen wird, wird Ihnen eine Seite mit Buchungsinformationen angezeigt, die das Angebot für die Buchung darstellt. Falls Sie von einem Mitarbeiter des Veranstaltungsortes, an dem Sie sich befinden, unterstützt werden, erhalten Sie auf dieser Seite die Anweisung, das Gerät an Sie zu übergeben

3.2                      Das Angebot enthält die von Ihnen angegebenen Informationen, wie z.B. das Reiseziel und den von Ihnen gewünschten Fahrzeugtyp, sowie eine Aufschlüsselung des geschätzten Gesamtpreises mit Erläuterungen, wie in Artikel 4 unten beschrieben, damit Sie vor der Buchung gut informiert sind. Sie können auch den Namen und die Kontaktdaten des Transportanbieters für Ihre Buchung finden, indem Sie während des gesamten Buchungsvorgangs das Hamburger-Menü oben links auf dem Bildschirm verwenden.

3.3                      Das Angebot informiert Sie auch darüber, dass diese Nutzungsbedingungen, unsere Datenschutzrichtlinie und die AGB des Transportanbieters für die Buchung gelten. Sie können auf Hyperlinks klicken, um diese Dokumente auf dem Gerät zu lesen. Die Dokumente auf dem Gerät enthalten einen QR-Code, den Sie scannen können und der Sie zu einer Website führt, auf der Sie diese Dokumente auf Ihrem eigenen Gerät für eine spätere Bezugnahme speichern können. Wenn Sie ein QR-Tool verwenden, verfügen die entsprechenden Seiten über eine Schaltfläche zum Speichern, mit der Sie die Dokumente auf Ihrem eigenen Gerät für eine spätere Bezugnahme speichern können. Wir empfehlen Ihnen, eine Kopie dieser Dokumente auf Ihrem eigenen Gerät zu speichern.

3.4                      Der Buchungsprozess ermöglicht es Ihnen, eventuelle Fehler zu überprüfen und zu ändern, bevor Sie Ihre Buchung abschicken – klicken Sie einfach auf die Schaltfläche "Vorheriger Schritt" auf dem Gerät oder dem QR-Tool. Bitte überprüfen Sie Ihre Buchung sorgfältig, bevor Sie sie bestätigen, denn sobald Sie auf die Schaltfläche "Ich stimme zu" klicken (und die anschließende Zahlung vornehmen, falls Sie über Unsere Dienste bezahlen), werden wir die Buchung sofort für Sie bearbeiten (obwohl Sie immer die Möglichkeit haben, Ihre Buchung zu stornieren ). Sie sind dafür verantwortlich, dass Ihre Buchung vollständig und korrekt ist. Eine Kopie des zwischen Ihnen und uns geschlossenen Vertrags ist für Sie zugänglich, wie unten beschrieben.

Akzeptieren Sie das Angebot

3.5                      Sie können das Angebot annehmen, indem Sie auf die Schaltfläche "Ich stimme zu" klicken. Als Gegenleistung für: (i) Ihre Zahlung unserer Servicegebühr (falls zutreffend); (ii) Ihr Versprechen, einen Vertrag mit dem Transportanbieter abzuschließen und Gebühren an diesen zu zahlen; und/oder (iii) Ihre sonstigen Verpflichtungen im Rahmen dieser Nutzungsbedingungen, kommt ein rechtsverbindlicher Vertrag zwischen Ihnen und uns zustande. Diese Vereinbarung umfasst diese Nutzungsbedingungen und Ihre Buchung kommt zustande, wenn Sie auf die Schaltfläche "Ich stimme zu" klicken. Bei jeder Buchung werden diese Nutzungsbedingungen und die Buchung in einen neuen und separaten Vertrag aufgenommen. 

3.6                      Wenn Sie auf die Schaltfläche "Ich stimme zu" klicken, kommt auch ein Vertrag zwischen Ihnen und dem betreffenden Transportanbieter zustande. Dabei handelt es sich um eine direkte Vereinbarung zwischen Ihnen und dem jeweiligen Transportanbieter, an der wir nicht beteiligt sind. Sie unterliegt den Allgemeinen Geschäftsbedingungen des Transportanbieters, die im Angebot aufgeführt sind und die sowohl für die Buchung als auch für die Taxifahrt selbst gelten (die zusammen einen Teil des Service des Transportanbieters bilden).

3.7                      Die Buchung wird beim Transportanbieter getätigt, nachdem Sie auf der Seite des Angebots auf die Schaltfläche "Ich stimme zu" geklickt haben, oder nachdem Sie die nachfolgende Zahlung, wie in Artikel 4 unten beschrieben, vorgenommen haben, falls Sie sich dafür entscheiden, auch über Unsere Dienste zu bezahlen.

Bestätigung der Buchung

3.8                      Nachdem Sie auf die Schaltfläche "Ich stimme zu" geklickt haben oder nachdem Sie die Zahlung vorgenommen haben, falls Sie über Unsere Dienste bezahlen, wird ein Papierticket vom Gerät gedruckt und/oder eine SMS an Ihre Mobiltelefonnummer gesendet. Das Papierticket und/oder die SMS-Nachricht ist die Bestätigung Ihrer Buchung.

3.9                      Das Papierticket und/oder die SMS enthält eine Zusammenfassung Ihrer Buchung und einen Link zu einer speziell für Sie eingerichteten Website für die mobile Buchungsverfolgung (der Link ist ein QR-Code auf dem Papierticket).

Website mit mobilem Buchungsverfolgungssystem

3.10                 Diese Website für mobile Buchungen enthält den geschätzten Gesamtpreis und ermöglicht es Ihnen, Ihre Buchung zu verfolgen und zu verwalten. Sie enthält außerdem eine Kopie dieser Nutzungsbedingungen, unsere Datenschutzrichtlinien und einen Link zu den AGBs des Transportanbieters. Sie können auch den Namen und die Kontaktdaten des Transportanbieters für Ihre Buchung finden, indem Sie das Hamburger-Menü oben links auf dieser Website für die mobile Buchungsverfolgung verwenden.

3.11                 Wir empfehlen Ihnen, das Papierticket und die SMS-Nachricht aufzubewahren, damit Sie uns und den Transportanbieter mit der Buchungsnummer Ihrer Buchung kontaktieren können.

3.12                 Die Website des mobilen Buchungstrackers enthält auch eine Schaltfläche, mit der Sie Ihre Buchung stornieren können, wodurch die Vorautorisierung der Zahlung automatisch storniert wird, wenn Sie über Unsere Dienste bezahlt haben. Bitte beachten Sie  jedoch, dass Ihr Recht auf Stornierung Ihrer Buchung nach dem Verbraucherrecht nicht anwendbar ist, da diese Stornierungsrechte nicht für Personenbeförderungsverträge gelten. 

Schnellbuchungsoption

3.13                 Einige unserer Geräte bieten auch eine Schnellbuchungsoption. Mit dieser Option wird ein Taxi sofort oder mit einem kürzeren Bestellvorgang bestellt, wobei bestimmte Optionen, die unsere Geräte für die Bestellung eines Taxis bieten, übersprungen werden. Ob eine Schnellbuchungsoption auf einem bestimmten Gerät verfügbar ist und wie sie konfiguriert ist, wird ausschließlich vom Transportanbieter in Absprache mit dem Veranstaltungsort festgelegt.

3.14                 In bestimmten Bestellabläufen von Schnellbuchungsoptionen zeigen wir kein Angebot an, das Sie annehmen können, da dies dem Wesen der Schnellbuchung widersprechen würde. Der Mitarbeiter des Veranstaltungsortes, der das Gerät bedient, wird Ihnen die nötigen Informationen geben können. Außerdem wird Ihnen ein Papierticket ausgehändigt, das das Gerät nach der Taxibestellung ausdruckt und das Sie über diese Nutzungsbedingungen, unsere Datenschutzrichtlinien und die AGB des Transportunternehmens informiert. Das Papierticket besagt, dass Sie durch die Annahme der Fahrt über diese Nutzungsbedingungen, unsere Datenschutzrichtlinien und die AGB des Transportanbieters informiert werden und diesen zustimmen. Natürlich enthält das Papierticket auch einen Link zur Website des mobilen Buchungsverfolgers, den Sie wie oben beschrieben nutzen können. Bitte beachten Sie, dass Servicegebühren nicht für Schnellbuchungsoptionen gelten, bei denen wir Ihnen kein Angebot zur Annahme anzeigen, und dass die Zahlung des Fahrpreises in diesem Fall nur direkt an den Fahrer im Fahrzeug erfolgen kann.

Andere relevante Angelegenheiten

3.15                 Bitte beachten Sie, dass alle Informationen zu Ankunftszeiten und Reisedauer, die in unseren Services sichtbar sind, Schätzungen sind, die wir vom Transportanbieter erhalten. Wir haben keine Kontrolle über und haften nicht für Abweichungen zwischen diesen Schätzungen und den tatsächlichen Ankunftszeiten und der Reisedauer.

3.16                 Wir geben keine Garantien und übernehmen keine Haftung in Bezug auf Buchungen beim Transportanbieter und die Erbringung der Dienstleistung des Transportanbieters durch diesen. Wir sind lediglich der Vertreter eines Transportanbieters oder Fahrers in Bezug auf die Dienstleistungen, die diese Ihnen über den Service des Transportanbieters oder anderweitig zur Verfügung stellen. Unsere Dienste erleichtern Ihnen lediglich die Verbindung zu Transportanbietern und Fahrern, um Buchungen vorzunehmen.

3.17                 Diese Nutzungsbedingungen und unsere Datenschutzrichtlinien sind auf unserer Website (https://taxibutler.com/terms) jederzeit leicht elektronisch zugänglich und können dort zur späteren Bezugnahme gespeichert werden

4                             Preise und Bezahlung

4.1                      Der Preis für die Buchung und Inanspruchnahme einer Taxifahrt durch die Nutzung Unserer Dienste besteht aus dem Fahrpreis und, in bestimmten Fällen, der Buchungsgebühr des Transportanbieters und/oder unserer Servicegebühr. Zusammen bilden diese Beträge den Gesamtpreis, wie in diesen Nutzungsbedingungen definiert.

4.2                      In der Angebotsphase ist der Fahrpreis eine Schätzung, über die wir vom Transportanbieter informiert werden, und kein Festpreis. Die Buchungsgebühr des Transportanbieters und die Servicegebühr, falls zutreffend, können ebenfalls Schätzungen sein, wenn diese Gebühren von der Höhe des endgültigen Fahrpreises (oder teilweise davon) abhängig sind. Das Ihnen unterbreitete Angebot wird diese Preiselemente deutlich ausweisen und erklären, wie diese berechnet werden, und zwar mit Informationssymbolen, die Sie öffnen können.

4.3                      Der endgültige Fahrpreis und damit auch der Teil der Buchungs- und Servicegebühr des Transportanbieters, der auf der Höhe des endgültigen Fahrpreises basiert, hängt von mehreren Variablen ab, wie z.B. der Verkehrsdichte, der verfügbaren Route, Änderungen des Zielortes und zusätzlichen Stopps. Der endgültige Fahrpreis wird durch den Taxameter des Fahrzeugs und die geltenden lokalen (Zusatz-)Gebühren, Mautgebühren und Steuern nach Abschluss der Fahrt bestimmt. Wir haben keinerlei Einfluss auf die Höhe des Fahrpreises und haften nicht für Abweichungen zwischen dem geschätzten Fahrpreis und dem endgültigen Fahrpreis, den Sie an den Transportanbieter zahlen müssen.

4.4                      Sie werden über den geschätzten Gesamtpreis Ihrer Buchung im Angebot auf dem Gerät oder im QR-Tool informiert, wie in Artikel 3 oben beschrieben. In den Informationen wird die anwendbare Währung angegeben. Wenn Sie das Angebot durch Klicken auf die Schaltfläche "Ich stimme zu" annehmen, akzeptieren Sie die Verpflichtung zur Zahlung des Gesamtpreises. Wir bestätigen den geschätzten Gesamtpreis auf der Website des mobilen Buchungstrackers, wie in Artikel 3.10 oben beschrieben, zu der Sie über den QR-Code auf gedruckten Ticket und/oder durch Klicken auf den Link in der SMS-Nachricht gelangen können.

4.5                      Sie können entweder im Auto bezahlen und/oder über Unsere Dienste bezahlen, je nachdem, wo Sie sich befinden und welcher Transportanbieter verbunden ist. Wenn Sie im Auto bezahlen, zahlen Sie den Gesamtpreis an den Fahrer im Auto. Der Fahrer oder der Transportdienstleister kann Ihnen in diesem Fall auch eine Quittung ausstellen, auf der der endgültige Gesamtpreis angegeben ist.

4.6                      Bitte beachten Sie, dass bei Nutzung der in Artikel 3.14 beschriebenen Schnellbuchungsoption die Bezahlung nur im Fahrzeug anhand des Taxameters oder einer anderen mit dem Fahrer vereinbarten Zahlungsweise erfolgen kann. Wir berechnen keine Servicegebühr, wenn eine solche Schnellbuchungsoption genutzt wird und wir Ihnen keine Quittung ausstellen können.

4.7                      Wenn Sie über Unsere Dienste bezahlen, erteilen Sie uns eine Vorautorisierung, um den entsprechenden Betrag für Ihre Zahlungsmethode zu reservieren. Einige Zahlungsinstitute können diese Vorautorisierung auf Ihrem Konto anzeigen. Das Geld wird erst vom Konto abgezogen, wenn die Fahrt abgeschlossen ist, aber es kann sein, dass sich der Betrag, der Ihnen in der Zwischenzeit zur Verfügung steht, um den vorautorisierten Betrag verringert. Diese Vorabgenehmigung gilt für den geschätzten Gesamtpreis, der im Angebot angegeben ist, und kann erhöht werden, um durchschnittliche Differenzen zwischen geschätzten Beträgen und Endbeträgen auszugleichen. Wenn der endgültige Gesamtpreis vom Betrag der Vorabgenehmigung abweicht, wird der genaue Betrag abgezogen, sobald der endgültige Betrag nach Abschluss der Fahrt feststeht. Im Falle einer Stornierung wird die Vorautorisierung annulliert, und die Beträge werden gemäß den Betriebsregeln Ihres Zahlungsinstituts freigegeben. Es kann eine Stornierungsgebühr anfallen, aber nur, wenn Ihnen dies vor der Buchung mitgeteilt wurde.

4.8                      Wenn Sie sich für eine Zahlung über Unsere Dienste entscheiden, können wir Ihnen eine Quittung mit Zahlungsnachweis per E-Mail zukommen lassen, die den endgültigen Gesamtpreis enthält. Der Buchungsvorgang auf dem Gerät und dem QR-Tool enthält eine Schaltfläche zur Anforderung einer Quittung. Sie müssen uns Ihre E-Mail-Adresse mitteilen, damit wir Ihnen die Quittung zusenden können. Wir verwenden Ihre E-Mail-Adresse nur für die Zusendung der Quittung oder für die Kommunikation mit Ihnen über Ihre Anfrage nach einer Quittung. Sie können auch später eine Quittung anfordern, indem Sie uns eine E-Mail an accounts@taxibutler.com schicken und sich auf die Buchungsnummer beziehen, die Sie auf dem Papierticket und der SMS-Nachricht finden.

4.9                      Falls Sie eine Rechnung für unsere Servicegebühr erhalten möchten, senden Sie uns bitte eine E-Mail an accounts@taxibutler.com. Eine Rechnung über den Fahrpreis (und ggf. die Buchungsgebühr des Transportanbieters) können Sie bei dem jeweiligen Transportanbieter anfordern. Sie können sich an uns wenden, wenn Sie Schwierigkeiten haben, den Transportanbieter zu kontaktieren (die Kontaktdaten finden Sie auf der Website des Mobile Booking Tracker), und wir werden Ihnen bei der Kontaktaufnahme behilflich sein. Wir können Ihnen jedoch keine Rechnung für den Fahrpreis (und die Buchungsgebühr des Transportanbieters, falls zutreffend) ausstellen, da diese von Ihnen direkt an den Transportanbieter zu zahlen ist und nicht Teil unserer Buchhaltung ist.

4.10                 Wir ergreifen alle angemessenen Maßnahmen, um Ihre Zahlungsdaten, falls wir diese verarbeiten, vor dem unberechtigten Zugriff Dritter zu schützen. Wir verwenden Zahlungsabwicklungsdienste von Dritten, um Zahlungen über unsere Dienste zu erleichtern. Unser Drittanbieter von Zahlungsabwicklungsdiensten kann die Zahlungsdaten nach der Vorautorisierungszahlung aufbewahren, um den Zahlungsvorgang nach Abschluss der Taxifahrt abzuschließen.

5                             Berechtigung zur Nutzung unserer Dienste

5.1                      Unsere Dienste dürfen nur von Personen genutzt werden, die rechtsverbindliche Vereinbarungen treffen können. Sie bestätigen, dass Sie das Recht, die Befugnis und die Fähigkeit haben, diesen Nutzungsbedingungen und den AGBs des Transportanbieters zuzustimmen.

5.2                      Sie müssen achtzehn (18) Jahre oder älter sein, um unsere Dienste nutzen zu können. Die Nutzung durch Personen, die diese Anforderung nicht erfüllen, verstößt diese Nutzungsbedingungen. Durch die Nutzung Unserer Dienste bestätigen Sie, dass Sie eine natürliche Person und mindestens 18 Jahre alt sind und dass Sie allen Bestimmungen und Bedingungen dieser Nutzungsbedingungen zustimmen und diese einhalten werden.

5.3                      Sie müssen sicherstellen, dass alle Informationen, die Sie bei einer Buchung angeben, vollständig und korrekt sind. Dazu gehört auch die Angabe Ihrer eigenen Mobiltelefonnummer auf den Geräten und QR-Tools, wenn dies im Buchungsprozess obligatorisch ist, damit wir Ihnen eine SMS-Nachricht zur Bestätigung Ihrer Buchung wie in Artikel 3 oben beschrieben senden können

6                             Verpflichtungen zur akzeptablen Nutzung

6.1                      Sie stimmen zu, dass Sie dies tun werden:

−      unsere Dienste in einer Weise zu nutzen, die mit allen geltenden Gesetzen und diesen Nutzungsbedingungen übereinstimmt;

−      die AGBs des jeweiligen Transportanbieters lesen und einhalten;

−      keine Roboter, Suchanwendungen oder andere manuelle oder automatische Hilfsmittel zu verwenden, um die Struktur und Präsentation unserer Dienste oder deren Inhalt zu extrahieren, zu indexieren, zu "schürfen" oder zu reproduzieren oder in irgendeiner anderen Weise zu umgehen;

−      Unsere Dienste nicht in einer Weise zu nutzen, die unsere IT-Systeme, die Server, die Sicherheit oder die mit unseren Diensten verbundenen Netzwerke beschädigen, deaktivieren, überlasten, beeinträchtigen, stören oder kompromittieren oder die Nutzung unserer Dienste durch andere Nutzer stören könnte;

−      keine Inhalte, die verleumderisch, beleidigend, falsch oder irreführend sind, über unsere Dienste zu übertragen oder herunterzuladen;

−      Inhalte, die urheberrechtlich, markenrechtlich oder durch das Geschäftsgeheimnis geschützt sind, in keiner Weise zu verbreiten oder zu vervielfältigen; und

−      keine "Frames" oder Spiegelseiten unserer Dienste zu erstellen, keine Meta-Tags, Codes oder andere Vorrichtungen zu verwenden, die Verweise auf unsere Dienste enthalten, mit dem Ziel, Besucher auf eine andere Seite umzuleiten, egal zu welchem Zweck.

6.2                      Wir behalten uns das Recht vor, Ihre Nutzung Unserer Dienste bei einem Verstoß gegen die oben genannten Beschränkungen sofort auszusetzen und Ihre Nutzung bei wiederholten Verstößen oder schwerwiegenden Verstößen gegen diese Beschränkungen sofort vollständig zu beenden.

7                             Internet und Telekommunikation

7.1                      Sie erklären sich damit einverstanden, dass Ihnen beim Empfang einer SMS oder eines Telefonanrufs möglicherweise Kosten von Ihrem eigenen Telekommunikations-, Drahtlos- und/oder Internetdienstleister entstehen, und Sie erklären sich damit einverstanden, dass wir keine Haftung für solche Kosten übernehmen und Ihnen gegenüber nicht für derartige Kosten verantwortlich sind.

7.2                      Sie sind für alle Kosten verantwortlich, die Ihnen im Zusammenhang mit der Nutzung unserer Dienste oder des Dienstes des Transportanbieters auf einem mobilen Gerät (z. B. einem QR-Tool oder einer mobilen Buchungs-Tracker-Website) entstehen, einschließlich Datennutzungsgebühren und anderer Telekommunikationsgebühren.

7.3                      Unsere Dienstleistungen und/oder der Transportanbieterservice können Einschränkungen, Verzögerungen und anderen Problemen unterliegen, die mit der Nutzung des Internets und der elektronischen Kommunikation verbunden sind. Wir sind nicht verantwortlich für Verzögerungen, Lieferausfälle oder andere Schäden, die aus solchen Problemen resultieren.

8                             Rechte an geistigem Eigentum

8.1                      Alle Rechte, Titel, Interessen und/oder Lizenzen an allen geistigen Eigentumsrechten in und an unseren Dienstleistungen sind und bleiben unser Eigentum und/oder das unserer Lizenzgeber. Diese Rechte umfassen Urheberrechte, verwandte Schutzrechte, Datenbankrechte, Designrechte, Markenrechte, Handelsnamensrechte, Geschäftsgeheimnisrechte, Patentrechte und alle anderen geistigen Eigentumsrechte.

8.2                      Sie erklären sich damit einverstanden, dass Unsere Dienste und jede ihrer Komponenten, einschließlich aller damit verbundenen geistigen Eigentumsrechte, unser ausschließliches Eigentum und/oder das unserer Lizenzgeber sind. Jegliche vollständige oder teilweise Reproduktion oder Darstellung Unserer Dienste oder einer ihrer Komponenten ohne unseren Inhalt oder den unserer Lizenzgeber ist verboten.

8.3                      Sie haben eine nicht ausschließliche, nicht übertragbare, eingeschränkte Lizenz ohne das Recht auf Unterlizenzen, um auf Unsere Dienste zuzugreifen und sie ausschließlich in dem Maße zu nutzen, wie es notwendig ist, um von Unseren Diensten und dem Transportanbieter-Service zu profitieren. Es ist Ihnen nicht gestattet, Teile Unserer Dienstleistungen zu vervielfältigen, zu verändern oder der Öffentlichkeit zur Verfügung zu stellen, es sei denn, dies ist nach zwingendem Recht zulässig.

8.4                      Wir sind berechtigt, technische Maßnahmen zum Schutz geistiger Eigentumsrechte zu ergreifen. Sie dürfen diese Sicherheitsmaßnahmen nicht entfernen, umgehen oder umgehen lassen oder Dritte damit beauftragen.

8.5                      Alle anderen Markennamen, Warenzeichen, Logos, Dienstleistungsmarken, Firmennamen oder Produktnamen, die auf unseren Dienstleistungen erscheinen, bleiben das geistige Eigentum ihrer jeweiligen Eigentümer, wie z.B. der Transportanbieter.

9                             Ausschluss von Garantien

9.1                      Abgesehen von unseren gesetzlichen Gewährleistungen Ihnen gegenüber geben wir keine Zusicherungen, Gewährleistungen oder Garantien in Bezug auf die Zuverlässigkeit, Aktualität, Qualität, Eignung, Verfügbarkeit, Genauigkeit oder Vollständigkeit unserer Dienste oder des Transportanbieterservices.

9.2                      Wir geben auch keine Zusicherungen, Gewährleistungen oder Garantien in Bezug auf die Zuverlässigkeit, Pünktlichkeit, Qualität, Eignung oder Verfügbarkeit von Dienstleistungen ab, die von Dritten durch die Nutzung unserer Dienstleistungen oder des Dienstes des Transportanbieters erhalten werden, z. B. von einem Mitfahrer einer von Ihnen gebuchten Taxifahrt.

10                       Beziehung zu Transportanbietern

10.1                 Wie bereits erwähnt, sind wir keine Partei in der Vereinbarung zwischen Ihnen und dem Transportanbieter oder Fahrer. Die Transportanbieter, die den Transportanbieterservice über unsere Services anbieten, und die Transportanbieter und Fahrer, die Ihnen Transportdienstleistungen anbieten, sind unabhängige Dritte.

10.2                 Wir haben keine Kontrolle darüber, ob ein Fahrer rechtzeitig oder überhaupt eintrifft, nachdem Sie über unsere Dienste eine Buchung bei einem Transportdienstleister vorgenommen haben. Wir haben auch keine Kontrolle über die Erbringung von Transportdienstleistungen und das Niveau der Dienstleistungen, die Ihnen vom Transportanbieter und dem Fahrer angeboten werden. Soweit dies nach geltendem Recht zulässig ist, haften wir nicht für Handlungen, Fehler, Unterlassungen, Zusicherungen, Gewährleistungen, Verstöße oder Fahrlässigkeit jeglicher Transportanbieter oder Fahrer oder für Personenschäden, Tod, Sachschäden oder andere Schäden oder Ausgaben, die sich aus deren Dienstleistungen für Sie ergeben.

10.3                 Bitte lesen Sie trotzdem die Kundendienstklausel unten in Artikel 12, da wir uns bemühen, Ihnen bei Problemen mit dem Transportanbieter und dem Fahrer zu helfen.

10.4                 Sie akzeptieren, dass unsere Verantwortung und Haftung auf unseren Status als Betreiber einer Plattform beschränkt ist, die es ihren Nutzern ermöglicht, Transportdienstleistungen von unabhängigen Anbietern von Transportdienstleistungen zu buchen. Wir handeln als Vermittler für den Transportanbieter oder Fahrer in Bezug auf die Bereitstellung von Transportdienstleistungen und sind nicht selbst als Taxi, Limousine oder Chauffeur tätig.

10.5                 Da wir keine Beförderungsleistungen erbringen, haben wir auch keine Versicherung im Zusammenhang mit Ihrer Taxifahrt abgeschlossen, noch um andere Fahrgäste, Dritte und/oder Gegenstände zu versichern. Die Versicherungspolicen des Transportanbieters oder der Fahrer unterliegen ihren eigenen Bedingungen und können in den AGBs des jeweiligen Transportanbieters beschrieben sein.

11                       Einschränkung der Haftung

11.1                 Nichts in diesen Nutzungsbedingungen schließt unsere Haftung aus oder schränkt sie ein für: (i) Tod oder Personenschäden, die durch unsere Fahrlässigkeit verursacht wurden; (ii) Betrug oder arglistige Täuschung; oder (iii) jede Angelegenheit, in Bezug auf die es für uns ungesetzlich wäre, unsere Haftung auszuschließen oder zu beschränken.

11.2                 Vorbehaltlich der Bestimmungen in Artikel 11.1 sind wir, wenn wir diese Nutzungsbedingungen nicht einhalten, die Vereinbarung zwischen Ihnen und uns verletzen oder unrechtmäßig handeln, nur für Verluste oder Schäden verantwortlich und haftbar, die Sie erleiden und die eine vorhersehbare Folge unserer Verletzung dieser Nutzungsbedingungen oder unserer Fahrlässigkeit sind. Wir sind nicht verantwortlich oder haftbar für Verluste oder Schäden, die nicht vorhersehbar sind. Ein Verlust oder Schaden ist vorhersehbar, wenn er eine offensichtliche Folge unseres Verstoßes war oder wenn er von Ihnen und uns zu dem Zeitpunkt, als der Vertrag zwischen Ihnen und uns verbindlich wurde, in Betracht gezogen wurde

11.3                 Wir sind rechtlich verpflichtet, Ihnen Unsere Dienste in Übereinstimmung mit Ihrer Buchung zur Verfügung zu stellen (wobei zu beachten ist, dass es aufgrund der Art Unserer Dienste mehrere Variablen und Schätzungen im Buchungsprozess gibt). Nichts in diesen Nutzungsbedingungen beeinträchtigt Ihre gesetzlichen Rechte. Ratschläge zu Ihren gesetzlichen Rechten erhalten Sie von Ihrer örtlichen Verbraucherberatungsstelle in dem Land, in dem Sie wohnen. 

11.4                 Wir stellen Unsere Dienste nur für den privaten Gebrauch zur Verfügung. Sie erklären sich damit einverstanden, Unsere Dienste nicht für kommerzielle oder geschäftliche Zwecke zu nutzen, und (außer wie in Artikel 11.1 dargelegt) haften wir Ihnen gegenüber nicht für entgangenen Gewinn, Geschäftsverluste, Geschäftsunterbrechungen oder den Verlust von Geschäftsmöglichkeiten.

11.5                 Mit Ausnahme von Artikel 11.1 haften wir auch nicht für Kosten, die im Zusammenhang mit dem Verpassen einer Transitverbindung entstehen.

11.6                 Vorbehaltlich der Bestimmungen in Artikel 11.1 ist unsere Haftung jederzeit auf einen Betrag von EURO 50 (fünfzig Euro) begrenzt.

11.7                 Sie erklären sich damit einverstanden, dass alle Ansprüche, die sich aus oder im Zusammenhang mit unseren Diensten oder Ihrer Beziehung zu uns ergeben, innerhalb von 2 Jahren nach Entstehen des Anspruchs geltend gemacht werden müssen.

11.8                 Die Haftungsbeschränkungen in dieser Klausel gelten nicht im Falle von Vorsatz oder bewusster Fahrlässigkeit unsererseits.

11.9                 Nichts in diesen Nutzungsbedingungen schließt eine Haftung aus, die nach geltendem zwingendem Recht nicht ausgeschlossen werden darf. Nichts in diesen Nutzungsbedingungen beeinträchtigt Ihre zwingenden gesetzlichen Rechte als Verbraucher.

12                       Kundenbetreuung

12.1                 Informationsanfragen, Klärungen, Beschwerden und verlorene Gegenstände, die sich auf eine Buchung und eine Taxifahrt beziehen, können dem Transportanbieter mitgeteilt werden. Zahlungsangelegenheiten (einschließlich Rückerstattungen und Rückbuchungen) können ebenfalls dem Transportanbieter mitgeteilt werden, es sei denn, Sie haben über Unsere Dienste bezahlt. In diesem Fall können Sie diese an uns weiterleiten.

12.2                 Die Kontaktdaten des Transportanbieters finden Sie auf dem Gerät oder dem QR-Tool, wenn Sie Ihre Buchung vornehmen, und auch auf der Website des Mobile Booking Trackers. Über den QR-Code auf dem Papierticket und/oder über den Link in der SMS, die wir Ihnen zur Bestätigung Ihrer Buchung schicken, können Sie die Website des Mobile Booking Trackers aufrufen

12.3                 Wir können Ihnen auch immer helfen, den Transportanbieter zu kontaktieren, wenn Sie uns eine E-Mail an die unten stehende Adresse schicken.

12.4                 Natürlich können Sie uns auch alle Beschwerden oder Ansprüche in Bezug auf Unsere Dienstleistungen übermitteln. Unsere Beteiligung an einer Beschwerde, Forderung oder Anfrage, die sich auf eine Buchung oder Taxifahrt bezieht, bedeutet nicht, dass wir dafür haften und ist nicht als Haftungsanerkennung auszulegen. Wir leiten jede Beschwerde, Forderung oder Anfrage, die Sie uns in Bezug auf eine Buchung oder die Bereitstellung einer Taxifahrt machen, an den entsprechenden Transportanbieter weiter.

12.5                 Wir werden uns in wirtschaftlich vertretbarem Umfang bemühen, Ihnen die notwendigen Informationen zukommen zu lassen, um Ihre Erfahrungen mit Unseren Dienstleistungen zu verbessern. Wir freuen uns auch über Ihr Feedback und Ihre Kommentare zu Ihrer Nutzung Unserer Services und des Transportanbieter-Service.

12.6                 Bitte kontaktieren Sie uns direkt per E-Mail, wenn Sie Reklamationen, Beschwerden, Feedback oder Support-Informationen benötigen: support@taxibutler.com

13                       Vertraulichkeit

13.1                 Sie erklären sich damit einverstanden, die technischen, finanziellen oder strategischen Informationen oder andere Geschäftsgeheimnisse oder vertrauliche Informationen über oder in Verbindung mit unseren Dienstleistungen, dem Transportanbieterservice und unseren Aktivitäten, Operationen oder Eigenschaften ("vertrauliche Informationen"), die wir Ihnen durch Ihre Nutzung unserer Dienstleistungen oder als Teil des Transportanbieterservices offengelegt haben, nicht zu verwenden.

13.2                 Sie dürfen unsere vertraulichen Informationen nicht an Dritte weitergeben und müssen die Vertraulichkeit der vertraulichen Informationen wahren und deren Offenlegung oder Verwendung vermeiden, einschließlich der Verhinderung, dass sie in die Öffentlichkeit gelangen.

14                       Terminierung

14.1                 Wir können Ihre Nutzung unserer Dienste oder des Transportanbieterservices beenden, wenn:

−      wir Grund zu der Annahme haben, dass Ihre Handlungen uns oder unseren anderen Nutzern finanzielle Verluste oder eine rechtliche Haftung verursachen könnten; oder

−      wir den begründeten Verdacht haben, dass Sie in Verbindung mit unseren Diensten oder dem Transportanbieterservice eine betrügerische Handlung begangen haben.

14.2                 Wir behalten uns das Recht vor, sind aber nicht verpflichtet, Ihre Nutzung unserer Dienste oder des Transportanbieterservices zu untersuchen und zu beenden, wenn:

−      Sie haben unsere Dienste oder den Service des Transportanbieters missbraucht;

−      Sie sich in einer Weise verhalten haben, die als unangemessen betrachtet werden könnte;

−      Ihr Verhalten ist ungesetzlich oder illegal; oder

−      Sie gegen eine der Bedingungen dieser Nutzungsbedingungen verstoßen haben.

14.3                 Wir sind nicht verpflichtet, Sie für Kosten zu entschädigen, die Ihnen durch die Nutzung unserer Dienste oder des Transportanbieterservices entstehen, wenn diese Nutzungsbedingungen auf der Grundlage dieser Klausel gekündigt werden.

14.4                 Der Vertrag zwischen Ihnen und uns in Bezug auf die Buchung einer Taxifahrt bei einem Transportanbieter endet automatisch 180 Tage nach Beendigung Ihrer Fahrt, mit Ausnahme der folgenden Klauseln, die die Beendigung dieses Vertrags überdauern: Artikel 6, 8, 9, 10, 11, 13, 18 und 19

15                       Persönliche Daten

15.1                 Wir verarbeiten Ihre personenbezogenen Daten, soweit dies für die Erbringung unserer Dienstleistungen für Sie und für die Einhaltung unserer gesetzlichen Verpflichtungen erforderlich ist. Wir verkaufen Ihre personenbezogenen Daten nicht an Dritte. Wir geben Ihre personenbezogenen Daten an den Transportdienstleister weiter, bei dem Sie ein Taxi buchen, damit dieser seinen Vertrag mit Ihnen über die Buchung und Bereitstellung der Taxifahrt erfüllen kann. Das Transportunternehmen und wir sind jeweils unabhängig voneinander für die personenbezogenen Daten verantwortlich, die wir von Ihnen verarbeiten, um unsere unabhängigen Dienstleistungen für Sie zu erbringen.

15.2                 Weitere Informationen finden Sie in unserer Datenschutzrichtlinie (https://taxibutler.com/terms). Wir informieren Sie über die Datenschutzrichtlinie zusammen mit dem Angebot im Buchungsprozess, wie in Artikel 3 beschrieben. Eine Kopie der Datenschutzrichtlinie finden Sie auch auf der Website des mobilen Buchungstrackers, wie in Artikel 3 beschrieben. Durch die Nutzung unserer Dienste bestätigen Sie, dass Sie über unsere Datenschutzrichtlinie informiert wurden.

15.3                 Informationen über die Verarbeitung Ihrer personenbezogenen Daten durch den Transportanbieter finden Sie in den Allgemeinen Geschäftsbedingungen des Transportanbieters, die auch die Datenschutzrichtlinien des Transportanbieters enthalten. Um es klar zu stellen: Wir sind nicht für die Verarbeitung Ihrer personenbezogenen Daten durch den Transportanbieter als unabhängigen Verantwortlichen verantwortlich. Mit der Buchung eines Taxis bestätigen Sie, dass Sie über die Datenschutzrichtlinien des Transportunternehmens informiert wurden.

16                       Änderungen an unseren Diensten und an diesen Nutzungsbedingungen

16.1                 Die aktuelle Version dieser Nutzungsbedingungen zum Zeitpunkt Ihrer Buchung gilt für Ihre Nutzung und Ihren Zugang zu unseren Services und dem Transportanbieter-Service. Wenn für bestimmte Elemente der Dienste andere Regeln gelten, werden Ihnen diese vor der Buchung mitgeteilt.

16.2                 Wir können von Zeit zu Zeit Änderungen an unseren Diensten vornehmen, und auch die Dienste des Transportanbieters können sich ändern, z.B. durch Hinzufügen oder Entfernen von Funktionen oder durch eine Änderung der Art und Weise, wie einer der beiden Dienste funktioniert oder Ihnen präsentiert wird

16.3                 Wir können diese Nutzungsbedingungen ändern, um Änderungen an unseren Services oder dem Transportanbieter-Service, Gesetzesänderungen oder Änderungen in der Art und Weise, wie wir oder unsere Branche arbeiten, oder aus jedem anderen Grund zu berücksichtigen. Indem Sie das Angebot im Buchungsprozess auf dem Gerät oder dem QR-Tool annehmen, erklären Sie sich mit der dort angezeigten Version dieser Nutzungsbedingungen einverstanden.

16.4                 Natürlich gilt eine aktualisierte Version nicht für bereits angenommene Angebote. Wenn diese Nutzungsbedingungen zwischen der Annahme eines Angebots und dem Beginn einer Taxifahrt aktualisiert werden, gilt für diese Buchung und die betreffende Taxifahrt weiterhin die Version dieser Nutzungsbedingungen, die zu dem Zeitpunkt galt, als Sie das Angebot angenommen haben und die Buchung vorgenommen wurde.

17                       Links zu anderen Websites

17.1                 Unsere Dienste können Hyperlinks zu Websites enthalten, die von Dritten betrieben werden. Wir haben keine Kontrolle über diese Websites und sind weder für deren Inhalt noch für Vertragsverletzungen oder vorsätzliche oder fahrlässige Handlungen seitens dieser Dritten verantwortlich, die zu Verlusten, Schäden, Verzögerungen oder Verletzungen bei Ihnen führen. Wir sind nicht verantwortlich für die Richtigkeit von Meinungen, die auf solchen Websites geäußert werden, und solche Websites werden von uns nicht untersucht, überwacht oder auf Richtigkeit oder Vollständigkeit geprüft. Die Aufnahme einer verlinkten Website in unsere Dienste bedeutet nicht, dass wir die verlinkte Website genehmigen oder befürworten.

17.2                 Wenn Sie sich entscheiden, unsere Dienste zu verlassen, um auf die Websites Dritter zuzugreifen, tun Sie dies auf eigenes Risiko. Alle Regeln, Richtlinien (einschließlich Datenschutzrichtlinien) und Betriebsverfahren von Websites, die von Dritten betrieben werden, gelten für Sie, während Sie auf solchen Websites surfen. Wir sind nicht verantwortlich für Informationen, die Sie Dritten zur Verfügung stellen. Dementsprechend empfehlen wir Ihnen dringend, die Datenschutzrichtlinien und Betriebsabläufe solcher Websites zu überprüfen.

18                       Geltendes Recht und Gerichtsbarkeit

18.1                 Diese Nutzungsbedingungen unterliegen dem niederländischen Recht. Das bedeutet, dass Ihr Zugriff auf und Ihre Nutzung unserer Dienste sowie alle Streitigkeiten oder Ansprüche, die sich daraus ergeben oder damit in Zusammenhang stehen (einschließlich außervertraglicher Streitigkeiten oder Ansprüche), dem niederländischen Recht unterliegen.

18.2                 Wenn Sie jedoch in der EU ansässig sind und wir Unsere Dienste in das Land Ihres Wohnsitzes leiten:

18.2.1           Sie können alle Streitigkeiten, die sich aus diesen Nutzungsbedingungen ergeben, nach Ihrer Wahl entweder vor dem zuständigen Gericht der Niederlande oder vor dem zuständigen Gericht des Landes Ihres gewöhnlichen Aufenthaltsortes, wenn dieses Land in der EU liegt, anhängig machen, wobei diese Gerichte (unter Ausschluss aller anderen Gerichte) für die Beilegung solcher Streitigkeiten zuständig sind; und

18.2.2           werden wir alle Streitigkeiten, die sich aus diesen Nutzungsbedingungen ergeben können, dem zuständigen Gericht des Landes Ihres gewöhnlichen Aufenthaltsortes vorlegen, wenn dieses Land in der EU liegt, oder andernfalls dem zuständigen Gericht der Niederlande.

18.3                 Wenn Sie Ihren Wohnsitz in einem anderen Land haben und wir Unsere Dienstleistungen in das Land leiten, in dem Sie Ihren gewöhnlichen Wohnsitz haben (und/oder wir unsere kommerziellen oder beruflichen Aktivitäten in Bezug auf Unsere Dienstleistungen in diesem Land ausüben), profitieren Sie von allen zwingenden Bestimmungen des Rechts des Landes, in dem Sie Ihren Wohnsitz haben. Nichts in diesen Nutzungsbedingungen, einschließlich Artikel 18.1, beeinträchtigt Ihre Rechte als Verbraucher, sich auf solche zwingenden Bestimmungen des lokalen Rechts zu berufen.

18.4                 Wenn Sie ein Verbraucher mit Wohnsitz in der Europäischen Union sind und weitere Informationen zur Online-Streitbeilegung wünschen, können Sie diesem Link zur Website der Europäischen Kommission folgen: http://ec.europa.eu/consumers/odr/. Dieser Link wird gemäß der Verordnung (EU) Nr. 524/2013 des Europäischen Parlaments und des Rates nur zu Informationszwecken bereitgestellt. Wir sind nicht verpflichtet, an der Online-Streitbeilegung teilzunehmen.

19                       Sonstiges

19.1                 Sollte eine Bestimmung dieser Nutzungsbedingungen ganz oder teilweise unwirksam sein, so bleiben die übrigen Bestimmungen hiervon unberührt. Die unwirksame Bestimmung gilt in einem solchen Fall als durch eine Bestimmung ersetzt, die wirksam ist und sich in Inhalt und Umfang so wenig wie möglich von der ursprünglichen Bestimmung unterscheidet.

19.2                 Das Versäumnis unsererseits, auf die Erfüllung Ihrer Verpflichtungen zu bestehen oder Rechte auszuüben, stellt keinen Verzicht auf unsere Rechte dar.

19.3                 Jede der Klauseln dieser Nutzungsbedingungen gilt auch für unsere Direktoren, leitenden Angestellten, Mitarbeiter, Vertreter, Auftragnehmer, Nachfolger und Abtretungsempfänger sowie für unsere Tochtergesellschaften, Mutter- und Schwestergesellschaften und andere Unternehmen, die Teil unserer Gruppe sind, sowie für die (juristischen) Personen oder Körperschaften, Hilfspersonen und Untergebenen, die wir mit der Erbringung unserer Dienste beauftragen.

19.4                 Das Rechtsverhältnis zwischen Ihnen und uns sowie Ihre Rechte und Pflichten gemäß diesen Nutzungsbedingungen können nicht ohne unsere vorherige schriftliche Zustimmung übertragen werden. Wir können jedoch die rechtliche Beziehung zwischen Ihnen und uns im Zusammenhang mit einer Fusion, Umstrukturierung, Übernahme oder sonstigen Übertragung aller oder im Wesentlichen aller unserer Vermögenswerte oder stimmberechtigten Wertpapiere abtreten, und wir können diese Nutzungsbedingungen auch an eines unserer verbundenen Unternehmen abtreten.

 

*****

Last updated: 6 August 2025

1                             General information

1.1                      Dear passenger, these are our Terms of Use. You are a person looking to order a taxi ride from a location where one of our Devices or QR Tools is located. This can be a hotel or other venue. We are Taxi Butler BV, offering Our Services to you.

1.2                      When certain words and phrases are used in these Terms of Use, they have specific meanings (these are known as ‘defined terms’ or ‘definitions’). You can identify definitions because they start with capital letters, even if they are not at the start of a sentence. Where a defined term is used, it has the meaning given to it in article 2 of these Terms of Use below.

1.3                      Our Services allow you to book a taxi ride directly with a local Transportation Provider that is connected to Our Services and in certain cases Our Services allow you to pay for the taxi ride as well.

1.4                      These Terms of Use constitute the agreement entered into between you and us in respect of your use of Our Services, and these Terms of Use specify the terms and conditions for your access and use of Our Services, as well as set forth both your and our rights and obligations.

1.5                      These Terms of Use apply if you use our Devices or QR Tools in the Australia. In other countries, other terms and conditions may apply, as communicated to you in the booking process in the relevant location.

1.6                      We are Taxi Butler BV, a company incorporated under the laws of the Netherlands. You can find us at Keizersgracht 169, 1016 DP Amsterdam, the Netherlands and you can reach us at support@taxibutler.com. We are registered with the trade register of the Chamber of Commerce with number 58923853 and have VAT number NL853240474B01.

1.7                      Please also refer to the customer services section in article 12 below.

Summary of key terms: a)                      Our Services are limited to facilitating the booking and taking of taxi rides directly between you and Transportation Providers and in certain instances facilitating your payment of such taxi rides. b)                     Your agreement for the transportation service (both the booking thereof and the taking thereof) is directly with the Transportation Provider. The terms and conditions and privacy policy of the Transportation Provider govern your legal relationship with the Transportation Provider. A link to the Transportation Provider T&C’s is presented to you through Our Services. The booking and the taxi ride will be governed by the Transportation Provider T&C’s. c)                      While we take commercially reasonable efforts to present a link to the Transportation Provider T&C’s to you through Our Services, it is the sole obligation of the Transportation Provider to have established and implemented the applicable terms and conditions under their Transportation Provider T&C’s which comply with all applicable laws, by having a complete and accurate set of documents available on that link. d)                     Depending on which of Our Services you use, you are presented with a paper ticket and/or sent an SMS text message with the booking details and a link to a mobile booking tracker website specifically for you, which allows you to manage or cancel your booking and that includes a copy of these Terms of Use, our Privacy Policy and a link to the Transportation Provider T&C’s for future reference. e)                      We recommend that you keep the paper ticket and SMS text message, so you are able to contact us and the Transportation Provider with the booking reference number of your booking. f)                        Our Terms of Use and Privacy Policy are always easily electronically accessible on https://taxibutler.com/terms and the Transportation Provider T&C’s on the website of the relevant Transportation Provider. You can find the name and contact details of the Transportation Provider for your booking in the booking process on the Device or QR Tool and in the mobile booking tracker website. You can also contact us at support@taxibutler.com to obtain a copy of these documents at no cost. g)                      To be very clear, we are not responsible for your bookings of taxi rides, as we merely facilitate the booking with the Transportation Provider. Also, we do not provide any transportation services. We take no responsibility for the provision of booking services or transportation services by the Transportation Providers or Drivers with whom you book a taxi ride.

2                             Definitions

2.1                      The following definitions apply in these Terms of Use:

"Device":	Taxi Butler ONE device, Taxi Butler PRO device, Taxi Butler PLUS device, Taxi Butler KIOSK device and any other Taxi Butler device;
"QR Tool":	a Taxi Butler QR code with mobile booking website;
"Our Services":	the Devices, QR Tools and related services with which you can access a Transportation Provider Service and book and take a taxi ride with local Transportation Providers, including the mobile booking tracker website;
"Terms of Use":	these terms of use, which form the agreement between you and us that governs your use of Our Services;
"Transportation Provider":	an independent third party that provides transportation services or that operates a service enabling you to book taxi rides from Drivers, such as a ride booking platform;
"Driver":	the driver who is driving you to your destination on the basis of your agreement with the Transportation Provider;
"Transportation Provider Service":	the service of a Transportation Provider to book and take a taxi ride with a Driver, which is provided to you through Our Services;
"Fare":	the fare, (sur)charges, (government mandated) tolls and taxes for your taxi ride, which you have an obligation to pay to the Transportation Provider, excluding any Transportation Provider Booking Fee and excluding our Service Fee, if applicable;
"Transportation Provider Booking Fee":	the booking fee, if applicable, that the Transportation Provider charges you for booking a taxi ride with the Transportation Provider Service through Our Services, as communicated to you through Our Services;
"Service Fee":	our service fee, if applicable, that is payable by you to us for the use of Our Services, as communicated to you through Our Services;
"Total Price":	the Fare and Transportation Provider Booking Fee, if applicable, which you have an obligation to pay to the Transportation Provider, and our Service Fee, if applicable, which you have an obligation to pay to us;
"Transportation Provider T&C’s":	the terms and conditions of the Transportation Provider that govern the booking of the taxi ride and the taking of the taxi ride with the Driver, including the obligation to pay the Fare and, if applicable, the Transportation Provider Booking Fee, and including the privacy policy of the Transportation Provider;
"We" / "us" / "our":	We, Taxi Butler BV, a company incorporated under the laws of the Netherlands. You can find us at Keizersgracht 169, 1016 DP Amsterdam, the Netherlands. We are registered with the trade register of the Chamber of Commerce with number 58923853 and have VAT number NL853240474B01;
"You" / "your":	You, the person who is using a Device or QR Tool, which is connected with a local Transportation Provider, in order to book a taxi ride.

2.2                      Any reference in these Terms of Use to any gender includes all genders, and words importing the singular include the plural and vice versa.

3                             Booking procedure and acceptance of offer and terms and conditions

Offer

3.1                      Our Devices and QR Tools lead you through the booking process to order your taxi. Before a booking is placed with the relevant Transportation Provider, you are presented with a page with booking info, which constitutes the offer for making the booking. In case you are assisted by a member of staff of the venue where you are, this page provides an instruction to hand the Device over to you.

3.2                      The offer contains the information you have provided, such as the destination and the type of vehicle you are requesting, and a break down of the estimated Total Price, with explanations as described in article 4 below so that you are well informed before making the booking. You can also find the name and contact details of the Transportation Provider for your booking by using the hamburger menu at the top left of the screen during the entire booking process.

3.3                      The offer also informs you that these Terms of Use, our Privacy Policy and the Transportation Provider T&C’s apply to the booking. You can click on hyperlinks to read these documents on the Device. The documents on the device contain a QR code that you can scan, and which guides you to a website where you can save these documents on your own device for later reference. In case you use a QR Tool, the relevant pages have a save-button you can use to save the documents on your own device for later reference. We recommend that you save a copy of these documents to your own device.

3.4                      The booking process allows you to check and amend any errors before submitting your booking – just click on the "previous step" button on the Device or the QR Tool. Please check your booking carefully before confirming it, as once you click on the "I agree" button (and make subsequent payment in case you pay through Our Services), we will process the booking for you immediately (although you always have the option to cancel your booking). You are responsible for ensuring that your booking is complete and accurate. The booking process is available in the English language. A copy of the contract formed between you and us will be accessible for you as described below.

Accepting the offer

3.5                      You can accept the offer by clicking on the "I agree" button. In consideration of either: (i) your payment of our Service Fee (if applicable); (ii) your promise to enter into an agreement with, and pay fees to, the Transportation Provider; and/or (iii) your other obligations under these Terms of Use, a legally binding agreement between you and us is formed. This agreement incorporates these Terms of Use and your booking is established when you click on the "I agree" button. Each booking will incorporate these Terms of Use and the booking into a new and separate agreement. 

3.6                      When you click on the "I agree" button, an agreement is also established between you and the relevant Transportation Provider. This is a direct agreement between you and the relevant Transportation Provider, to which agreement we are not a party. It is governed by the Transportation Provider T&C’s that are shown in the offer, which govern both the booking and the taxi ride itself (together forming part of the Transportation Provider Service).

3.7                      The booking is placed with the Transportation Provider after you click on the "I agree" button on the page of the offer, or after you have made subsequent payment as described in article 4 below, in case you choose to pay through Our Services as well.

Confirmation of booking

3.8                      After clicking on the "I agree" button or after making payment in case you pay through Our Services, a paper ticket is printed by the Device and/ or an SMS text message is sent to your mobile phone number. The paper ticket and/or SMS text message is the confirmation of your booking.

3.9                      The paper ticket and/or SMS text message contains a summary of your booking and a link to a mobile booking tracker website specifically for you (the link is a QR code on the paper ticket).

Mobile booking tracker website

3.10                 This mobile booking tracker website contains the estimated Total Price and allows you to track and manage your booking. It also contains a copy of these Terms of Use, our Privacy Policy, and a link to the Transportation Provider T&C’s. You can also find the name and contact details of the Transportation Provider for your booking by using the hamburger menu at the top left of this mobile booking tracker website.

3.11                 We recommend that you keep the paper ticket and SMS text message so you are able to contact us and the Transportation Provider with the booking reference number of your booking.

3.12                 The mobile booking tracker website also contains a button which allows you to cancel your booking, which automatically cancels the pre-authorisation of payment, if you have paid using Our Services. However, please note that your right to cancel your booking under consumer law is not applicable because these cancellation rights do not apply to passenger transport contracts. 

Quick booking option

3.13                 Some of our Devices also include a quick booking option. With this option a taxi is ordered immediately, or with a shorter order flow, skipping certain options that our Devices are able to offer for ordering a taxi. Whether a quick booking option is available on a particular Device and how it is configured is determined entirely by the Transportation Provider in consultation with the venue. 

3.14                 In certain order flows of quick booking options, we do not show an offer for you to accept as that would be contrary to the nature of the quick booking. The member of staff of the venue operating the Device will be able to give you the information that you need. You will also be presented with a paper ticket that is printed by the Device after the taxi is ordered, which informs you of these Terms of Use, our Privacy Policy and the Transportation Provider T&C's. The paper ticket tells you that by accepting the ride, you are considered to have been informed about and agree to these Terms of Use, our Privacy Policy and the Transportation Provider T&C's. Of course the paper ticket also contains a link to the mobile booking tracker website for you to use as written above. Please note that Service Fees do not apply to quick booking options in which we do not show an offer for you to accept and that payment of the Fare can only be made directly to the Driver in the vehicle in that case.  

Other relevant matters

3.15                 Please note that all information on arrival times and trip duration that is visible in Our Services are estimates that we receive from the Transportation Provider. We have no control over and are not liable for any deviations between these estimates and the actual arrival times and trip duration.

3.16                 We do not provide any guarantees or accept any liability in respect of bookings with the Transportation Provider and the performance of the Transportation Provider Service by it. We are merely the agent of a Transportation Provider or Driver in respect of the services any of them may agree to provide to you through the Transportation Provider Service or otherwise. Our Services merely facilitate your connecting to Transportation Providers and Drivers in order to make bookings.

3.17                 These Terms of Use and our Privacy Policy are always easily electronically accessible on our website (https://taxibutler.com/terms) where they can be saved for future reference.

4                             Prices and payment

4.1                      The price for booking and taking a taxi ride through the use of Our Services consists of the Fare and, in certain cases, the Transportation Provider Booking Fee and/or our Service Fee. Together, these amounts are the Total Price as defined in these Terms of Use.

4.2                      At the offer stage, the Fare is an estimate that we are informed about by the Transportation Provider, rather than a fixed price. The Transportation Provider Booking Fee and Service Fee, if applicable, may also be estimates, if these fees are dependent (or partly dependent) on the amount of the final Fare. The offer that is made to you will clearly show these price elements and explain how these are calculated, with information icons that can be opened for you to read.

4.3                      The final Fare, and consequently also any part of the Transportation Provider Booking Fee and Service Fee that is based on the amount of the final Fare, depends on several variables, such as traffic density, the available route, changes to the destination and added stops. The final Fare is determined by the vehicle’s taximeter and the applicable local (sur)charges, tolls and taxes upon completion of the ride. We do not in any way control or influence the amount of the Fare and are not liable for any deviations between the estimated Fare and the final Fare you are obliged to pay to the Transportation Provider.

4.4                      You are informed of the estimated Total Price of your booking in the offer on the Device or in the QR Tool, as described in article 3 above. The information will specify the applicable currency. In case you accept the offer by clicking on the "I agree" button, you accept the obligation to pay the Total Price. We confirm the estimated Total Price on the mobile booking tracker website as mentioned in article 3.10 above, which you can go to by using the QR code on the printed ticket and/or clicking on the link in the SMS text message.

4.5                      You can either pay in the car and/or pay through Our Services, depending on the location where you are and the Transportation Provider that is connected. If you pay in the car, you will pay the Total Price to the Driver in the car. The Driver or the Transportation Provider will in that case also be able to provide you with a receipt specifying the final Total Price.

4.6                      Please note that when a quick booking option is used as described above in article 3.14, you can only pay to the Driver in the car on the basis of the vehicle’s taximeter or as you agree with the Driver otherwise. We do not charge any Service Fee in case such a quick booking option is used and are not able to provide you with a receipt.

4.7                      If you pay through Our Services, you will pre-authorise us to reserve the applicable amount on your method of payment. Some payment institutions may display this pre-authorisation on your account. Funds will not be deducted from the account until the ride has been completed, but there may be a reduction in the amount of funds available to you in the meantime corresponding to the amount pre-authorised. This pre-authorisation shall be for the estimated Total Price set out in the offer and may be increased to cover average differences between estimated amounts and final amounts. If the final Total Price differs from the amount of the pre-authorisation, the exact amount will be deducted as soon as the final amount has been determined after the ride has been completed. In the event of cancellation, the pre-authorisation will be cancelled, and the amounts will be released in accordance with the operating rules of your payment institution. A cancellation fee may apply, but only if this has been communicated to you before making the booking.

4.8                      If you choose to pay through Our Services, we can provide you with a receipt with proof of payment by email that contains the final Total Price. The booking process on the Device and QR Tool contains a button to request a receipt. You need to provide us with your email address in order to send the receipt. We do not use your email address for any other purpose than sending you the receipt or communicating with you about your request to receive a receipt. You can also request a receipt later by emailing us at accounts@taxibutler.com and referring to the booking reference you can find on the paper ticket and SMS text message.

4.9                      In case you wish to receive an invoice for our Service Fee, please email us at accounts@taxibutler.com. An invoice for the Fare (and Transportation Provider Booking Fee, if applicable) can be requested from the relevant Transportation Provider. You may contact us if you have difficulty contacting the Transportation Provider (please find their contact details in the mobile booking tracker website) and we will assist you in getting in touch, but we cannot provide you with an invoice for the Fare (and Transportation Provider Booking Fee, if applicable) as it is due by you to the Transportation Provider directly and not part of our accounts.

4.10                 We shall take all reasonable steps to protect your payment data, in case we process these, from unauthorised access by third parties. We use third party payment processing services to facilitate payments through Our Services. Our third-party payment processing service provider may retain payment details after the pre-authorisation payment has been made in order to complete the payment process after the taxi ride has been completed.

5                             Eligibility to use Our Services

5.1                      Our Services may be used only by persons who can form legally binding agreements. You confirm that you have the right, authority and capacity to agree to these Terms of Use and to the Transportation Provider T&C’s.

5.2                      You must be eighteen (18) years of age or older to use Our Services. Use by those who do not meet this requirement are in breach of these Terms of Use. By using Our Services, you confirm that you are a natural person and 18 years of age or older, and that you agree to and will abide by all of the terms and conditions of these Terms of Use.

5.3                      You must ensure that all the information you provide when making a booking is complete and accurate. This includes providing your own actual mobile phone number on the Devices and QR Tools where this is mandatory in the booking process, in order for us to be able to send you an SMS text message confirming your booking as described in article 3 above.

6                             Acceptable use obligations

6.1                      You agree that you will:

−      use Our Services in a manner that is compliant with all applicable laws and these Terms of Use;

−      read and abide by the relevant Transportation Provider T&C’s;

−      not use robots, search applications or other manual or automatic tools to extract, index, ‘data mine’ or reproduce or circumvent in any other manner the structure and presentation of Our Services or its content;

−      not use Our Services in a manner that could damage, deactivate, overload, affect, interfere with or compromise our IT systems, the servers, security or networks connected to Our Services, or interfere with other users’ use of Our Services;

−      not transmit or download content which is defamatory, offensive, false or misleading with Our Services;

−      not distribute or reproduce in any manner whatsoever, content that is protected by copyright, trademark rights or business secrecy; and

−      not ‘frame’ or create a mirror site of Our Services, use meta-tags, code or other devices which contain references to Our Services, with the aim of redirecting visitors to another site for any purpose whatsoever.

6.2                      We reserve the right to immediately suspend your use of Our Services for any breach of the above restrictions, and to immediately terminate your use entirely for any repeated breaches or for any serious breach of these restrictions.

7                             Internet and telecommunications

7.1                      You agree that, when you receive an SMS text message or phone call, you may incur a cost from your own telecommunications, wireless and/or internet services company, and you agree that we have no liability for such charges and are not liable to you for any such costs.

7.2                      You are responsible for all costs incurred by you with respect to using Our Services or the Transportation Provider Service on a mobile device (such as a QR Tool or mobile booking tracker website), including data usage fees and other telecommunications fees.

7.3                      Our Services and/or the Transportation Provider Service may be subject to limitations, delays and other problems that are inherent in the use of the internet and electronic communications. We are not responsible for any delays, delivery failures or other damage resulting from such problems.

8                             Intellectual property rights

8.1                      All right, title, interest and/or licence in and to all the intellectual property rights in and to Our Services are and shall remain owned by us and/ or our licensors. These rights include copyrights, neighbouring rights, database rights, design rights, trademark rights, trade name rights, trade secret rights, patent rights and all other intellectual property rights.

8.2                      You agree that Our Services and each of its components, including all intellectual property rights associated with it, are our exclusive property and/or that of our licensors. Any full or partial reproduction or representation of Our Services or any of its components, without our content or that of our licensors, is prohibited.

8.3                      You have a non-exclusive, non-transferable limited licence, without the right to sublicense, to access and use Our Services solely as is necessary to benefit from Our Services and the Transportation Provider Service. You are not permitted to reproduce, modify, or make available to the public any part of Our Services, unless as is permitted under mandatory law.

8.4                      We are allowed to take technical measures to protect intellectual property rights. You shall not remove, avoid or bypass this security or have any third party do so.

8.5                      All the other trade names, trademarks, logos, service marks, corporate names or product names appearing on Our Services shall remain the intellectual property of their respective owners, such as the Transportation Providers.

9                             Disclaimer of warranties

9.1                      Other than our statutory warranties to you, we make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of Our Services or the Transportation Provider Service.

9.2                      We also make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability or availability of any services obtained by third parties through the use of Our Services or the Transportation Provider Service, such as a co-passenger of a taxi ride that you booked.

10                       Relation to Transportation Providers

10.1                 As noted above, we are not a party to the agreement between you and the Transportation Provider or Driver. The Transportation Providers providing the Transportation Provider Service through Our Services and the Transportation Providers and Drivers providing transportation services to you are independent third parties.

10.2                 We have no control over whether a Driver will arrive in time or at all after you have made a booking with a Transportation Provider through the use of Our Services. We also have no control over the performance of transportation services and the level of service that is provided to you by the Transportation Provider and Driver. To the maximum extent permissible under applicable law, we are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence whatsoever of any Transportation Providers or Drivers or for any personal injuries, death, property damage or other damages or expenses resulting from their services to you.

10.3                 Despite the above, do please read the customer services clause below in article 12 as we do take efforts to help you in case of any issues you encounter with the Transportation Provider and Driver.

10.4                 You accept that our responsibility and liability is limited to our status as the operator of a platform enabling its users to book transportation services from independent providers of transportation services. We act as an agent for the Transportation Provider or Driver in respect of their provision of transportation services and we do not operate as a taxi, limousine or chauffeur company ourselves.

10.5                 In line with the fact that we do not provide any transportation services, we have also not taken out any insurance in connection with your taxi ride, nor to insure any other passengers, third parties and/or belongings. Insurance policies of the Transportation Provider or the Drivers will be subject to their own terms and may be subject to and described by the relevant Transportation Provider T&C’s.

11                       Limitation of liability

11.1                 Nothing in these Terms of Use excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

11.2                 Save as set out in article 11.1, if we fail to comply with these Terms of Use, breach the agreement between you and us or act unlawfully, we are responsible and liable only for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Use or our negligence. We are not responsible or liable for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the agreement between you and us became binding.

11.3                 We are under a legal duty to provide you with Our Services that are in conformity with your booking (noting there are several variables and estimations to the booking process given the nature of Our Services). Nothing in these Terms of Use affects your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office (or local consumer advisory body in Australia). 

11.4                 We only supply Our Services for domestic and private use. You agree not to use the Our Services for any commercial or business purposes and (save as set out in article 11.1) we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.5                 Save as set out in article 11.1, we are also not liable for expenses incurred in relation to having missed a transit connection.

11.6                 Save as set out in article 11.1, the amount of our liability is at all times limited to an amount of GBP 50 (fifty Great Britain pounds).

11.7                 You agree that any claim you may have arising out of or related to Our Services or your relationship with us must be filed within 2 years after the claim arose.

11.8                 The limitations of liability in this clause do not apply in the case of intent or deliberate recklessness on our part.

11.9                 Nothing in these Terms of Use excludes any liability which may not be excluded under applicable mandatory law. Nothing in these Terms of Use affects your mandatory statutory rights as a consumer.

12                       Customer services

12.1                 Requests for information, clarification, complaints and lost items that relate to a booking and taxi ride can be communicated to the Transportation Provider. Payment issues (including refunds and chargebacks) can also be communicated to the Transportation Provider, unless you have paid through Our Services, in which case you can communicate these to us.

12.2                 You can find the contact details of the Transportation Provider on the Device or QR Tool when you are making your booking and also on the mobile booking tracker website. You can go to the mobile booking tracker website using the QR code on the paper ticket and/or using the link in the SMS text message we send to you to confirm your booking.

12.3                 We can also always help you to contact the Transportation Provider if you send us an email on the address below.

12.4                 Of course, you may also send us any complaints or claims with regard to Our Services. Our involvement with any complaint, claim or request that relates to a booking or taxi ride does not imply that we have any liability for it and shall not be construed as admission of liability. We shall transfer any complaint, claim or request you make to us in relation to a booking or the provision of a taxi ride to the relevant Transportation Provider.

12.5                 We will use commercially reasonable efforts to give you necessary information to improve your experience using Our Services. We also welcome your feedback and comments about your use of Our Services and the Transportation Provider Service.

12.6                 Please contact us directly via email for any customer claims, complaints, feedback or support information: support@taxibutler.com.

13                       Confidentiality

13.1                 You agree not to use the technical, financial or strategic information, or other trade secrets or confidential information about or in connection with Our Services, the Transportation Provider Service and our activities, operations or properties (“Confidential Information”) which we may have disclosed to you through your use of Our Services or as part of the Transportation Provider Service.

13.2                 You may not disclose our Confidential Information to any third party and you must preserve the confidentiality of, and avoid the disclosure or use of, Confidential Information, including preventing any of it falling into the public domain.

14                       Termination

14.1                 We may terminate your use of Our Services or the Transportation Provider Service if:

−      we reasonably believe your actions may cause financial loss or legal liability for us or our other users; or

−      we reasonably suspect that you have engaged in fraudulent activity in connection with Our Services or the Transportation Provider Service.

14.2                 We reserve the right, but are not obligated, to investigate and terminate your use of Our Services or the Transportation Provider Service if:

−      you have misused Our Services or the Transportation Provider Service;

−      you have behaved in a way which could be regarded as inappropriate;

−      your conduct is unlawful or illegal; or

−      you have breached any terms of these Terms of Use.

14.3                 We have no obligation to provide any compensation to you for any costs incurred for the use of Our Services or the Transportation Provider Service if these Terms of Use are terminated on the basis of this clause.

14.4                 The agreement between you and us in relation to the booking of a taxi ride with a Transportation Provider shall automatically terminate 180 days after completion of your ride, with the exception of the following clauses which shall survive termination of that agreement: article 6, 8, 9, 10, 11, 13, 18 and 19.

15                       Personal data

15.1                 We process your personal data as is necessary for the performance of Our Services to you and for compliance with our legal obligations. We do not sell your personal data to anyone. We do provide your personal data to the Transportation Provider you are booking a taxi with, in order for it to perform its agreement with you to book and provide the taxi ride. The Transportation Provider and we are each independent controllers of the personal data that we process of you in order to provide our independent services to you.

15.2                 Please refer to our Privacy Policy for more information (https://taxibutler.com/terms). We inform you of the Privacy Policy with the offer in the booking process as described in article 3. You can also find a copy of the Privacy Policy in the mobile booking tracker website as described in article 3. By using Our Services, you acknowledge to have been informed of our Privacy Policy.

15.3                 Please also refer to the Transportation Provider T&C’s, which include the privacy policy of the Transportation Provider, for information on the processing of your personal data by the Transportation Provider. To be clear, we are not liable for the processing of your personal data by the Transportation Provider as an independent controller. By booking a taxi, you acknowledge to have been informed of the privacy policy of the Transportation Provider.

16                       Changes to Our Services and to these Terms of Use

16.1                 The current version of these Terms of Use at the time of your booking applies to your use of and access to Our Services and the Transportation Provider Service. If certain elements of services are governed by different rules, you will be provided with those prior to making any booking.

16.2                 We may from time to time make changes to Our Services and also Transportation Provider Services may change, for instance by the addition or removal of functionality or by a change of the way in which either of them operates or is presented to you.

16.3                 We may modify these Terms of Use to reflect changes to Our Services or the Transportation Provider Service, changes in law or changes in the way we or our industry operates, or for any other reason. By accepting the offer in the booking process on the Device or QR Tool, you agree to be bound by the version of these Terms of Use that is shown there.

16.4                 Of course, any updated version does not apply to offers already accepted. If these Terms of Use are updated between acceptance of an offer and the start of a taxi ride, the version of these Terms of Use that applied at the time that you accepted the offer and the booking was made will continue to apply to that booking and in respect of the relevant taxi ride.

17                       Links to other websites

17.1                 Our Services may contain hyperlinks to websites operated by third parties. We do not control such websites and we are not responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you. We are not responsible for the accuracy of opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on Our Services does not imply or constitute approval or endorsement of the linked website by us.

17.2                 If you decide to leave Our Services to access third party websites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while browsing on such websites. We are not responsible for information provided by you to third parties. Accordingly, we strongly recommend that you review the privacy policy and operating procedure of such websites.

18                       Governing law and jurisdiction

18.1                 These Terms of Use are governed by Australian law. This means that your access to and use of Our Services, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by Australian law. 

18.2                 If you are resident in the EU and we direct Our Services to your country of residence:

18.2.1           you may bring any dispute which may arise under these Terms of Use to, at your discretion, either the competent court of Australia, or to the competent court of your country of habitual residence if this country is within the EU, which courts are (with the exclusion of any other court) competent to settle any such a dispute; and

18.2.2           we will bring any dispute which may arise under these Terms of Use to the competent court of your country of habitual residence if this country is within EU or otherwise the competent court of Australia.

18.3                 If you are resident in the EU and we direct Our Services to the country in which you are habitually resident (and/or we pursue our commercial or professional activities in relation to Our Services in this country), you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms of Use, including article 18.1, affects your rights as a consumer to rely on such mandatory provisions of local law.

18.4                 If you are a consumer resident in the European Union and wish to have more information on online dispute resolution, you can follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.

19                       Miscellaneous

19.1                 Should a provision of these Terms of Use become partially or fully ineffective, the other provisions shall remain unaffected. The ineffective provision is, in such a case, considered to be replaced by a provision that is effective and differs as little as possible from the content and scope of the original provision.

19.2                 Failure on our part to insist on performance of your obligations or to exercise any rights does not constitute a waiver of our rights.

19.3                 Each of the clauses of these Terms of Use also applies on behalf of our directors, officers, employees, agents, contractors, successors and assigns, as well as our subsidiaries, parent and sister companies and other companies that are part of our group, as well as the (legal) persons or entities, auxiliary persons, and subordinates that we engage in performing Our Services.

19.4                 The legal relationship between you and us and your rights and obligations under these Terms of Use cannot be transferred without our prior written consent. We may, however, assign the legal relationship between you and us in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of our assets or voting securities, and we may also assign these Terms of Use to any of our affiliates.

 

*****

Last updated: 5 June 2025

1                             General information

1.1                      Dear passenger, these are our Terms of Use. You are a person looking to order a taxi ride from a location where one of our Devices or QR Tools is located. This can be a hotel or other venue. We are Taxi Butler BV, offering Our Services to you.

1.2                      When certain words and phrases are used in these Terms of Use, they have specific meanings (these are known as ‘defined terms’ or ‘definitions’). You can identify definitions because they start with capital letters, even if they are not at the start of a sentence. Where a defined term is used, it has the meaning given to it in article 2 of these Terms of Use below.

1.3                      Our Services allow you to book a taxi ride directly with a local Transportation Provider that is connected to Our Services and in certain cases Our Services allow you to pay for the taxi ride as well.

1.4                      These Terms of Use constitute the agreement entered into between you and us in respect of your use of Our Services, and these Terms of Use specify the terms and conditions for your access and use of Our Services, as well as set forth both your and our rights and obligations.

1.5                      These Terms of Use apply if you use our Devices or QR Tools in the United Kingdom. In other countries, other terms and conditions may apply, as communicated to you in the booking process in the relevant location.

1.6                      We are Taxi Butler BV, a company incorporated under the laws of the Netherlands. You can find us at Keizersgracht 169, 1016 DP Amsterdam, the Netherlands and you can reach us at support@taxibutler.com. We are registered with the trade register of the Chamber of Commerce with number 58923853 and have VAT number NL853240474B01.

1.7                      Please also refer to the customer services section in article 12 below.

Summary of key terms: a)                      Our Services are limited to facilitating the booking and taking of taxi rides directly between you and Transportation Providers and in certain instances facilitating your payment of such taxi rides. b)                     Your agreement for the transportation service (both the booking thereof and the taking thereof) is directly with the Transportation Provider. The terms and conditions and privacy policy of the Transportation Provider govern your legal relationship with the Transportation Provider. A link to the Transportation Provider T&C’s is presented to you through Our Services. The booking and the taxi ride will be governed by the Transportation Provider T&C’s. c)                      While we take commercially reasonable efforts to present a link to the Transportation Provider T&C’s to you through Our Services, it is the sole obligation of the Transportation Provider to have established and implemented the applicable terms and conditions under their Transportation Provider T&C’s which comply with all applicable laws, by having a complete and accurate set of documents available on that link. d)                     Depending on which of Our Services you use, you are presented with a paper ticket and/or sent an SMS text message with the booking details and a link to a mobile booking tracker website specifically for you, which allows you to manage or cancel your booking and that includes a copy of these Terms of Use, our Privacy Policy and a link to the Transportation Provider T&C’s for future reference. e)                      We recommend that you keep the paper ticket and SMS text message, so you are able to contact us and the Transportation Provider with the booking reference number of your booking. f)                        Our Terms of Use and Privacy Policy are always easily electronically accessible on https://taxibutler.com/terms and the Transportation Provider T&C’s on the website of the relevant Transportation Provider. You can find the name and contact details of the Transportation Provider for your booking in the booking process on the Device or QR Tool and in the mobile booking tracker website. You can also contact us at support@taxibutler.com to obtain a copy of these documents at no cost. g)                      To be very clear, we are not responsible for your bookings of taxi rides, as we merely facilitate the booking with the Transportation Provider. Also, we do not provide any transportation services. We take no responsibility for the provision of booking services or transportation services by the Transportation Providers or Drivers with whom you book a taxi ride.

2                             Definitions

2.1                      The following definitions apply in these Terms of Use:

"Device":	Taxi Butler ONE device, Taxi Butler PRO device, Taxi Butler PLUS device, Taxi Butler KIOSK device and any other Taxi Butler device;
"QR Tool":	a Taxi Butler QR code with mobile booking website;
"Our Services":	the Devices, QR Tools and related services with which you can access a Transportation Provider Service and book and take a taxi ride with local Transportation Providers, including the mobile booking tracker website;
"Terms of Use":	these terms of use, which form the agreement between you and us that governs your use of Our Services;
"Transportation Provider":	an independent third party that provides transportation services or that operates a service enabling you to book taxi rides from Drivers, such as a ride booking platform;
"Driver":	the driver who is driving you to your destination on the basis of your agreement with the Transportation Provider;
"Transportation Provider Service":	the service of a Transportation Provider to book and take a taxi ride with a Driver, which is provided to you through Our Services;
"Fare":	the fare, (sur)charges, (government mandated) tolls and taxes for your taxi ride, which you have an obligation to pay to the Transportation Provider, excluding any Transportation Provider Booking Fee and excluding our Service Fee, if applicable;
"Transportation Provider Booking Fee":	the booking fee, if applicable, that the Transportation Provider charges you for booking a taxi ride with the Transportation Provider Service through Our Services, as communicated to you through Our Services;
"Service Fee":	our service fee, if applicable, that is payable by you to us for the use of Our Services, as communicated to you through Our Services;
"Total Price":	the Fare and Transportation Provider Booking Fee, if applicable, which you have an obligation to pay to the Transportation Provider, and our Service Fee, if applicable, which you have an obligation to pay to us;
"Transportation Provider T&C’s":	the terms and conditions of the Transportation Provider that govern the booking of the taxi ride and the taking of the taxi ride with the Driver, including the obligation to pay the Fare and, if applicable, the Transportation Provider Booking Fee, and including the privacy policy of the Transportation Provider;
"We" / "us" / "our":	We, Taxi Butler BV, a company incorporated under the laws of the Netherlands. You can find us at Keizersgracht 169, 1016 DP Amsterdam, the Netherlands. We are registered with the trade register of the Chamber of Commerce with number 58923853 and have VAT number NL853240474B01;
"You" / "your":	You, the person who is using a Device or QR Tool, which is connected with a local Transportation Provider, in order to book a taxi ride.

2.2                      Any reference in these Terms of Use to any gender includes all genders, and words importing the singular include the plural and vice versa.

3                             Booking procedure and acceptance of offer and terms and conditions

Offer

3.1                      Our Devices and QR Tools lead you through the booking process to order your taxi. Before a booking is placed with the relevant Transportation Provider, you are presented with a page with booking info, which constitutes the offer for making the booking. In case you are assisted by a member of staff of the venue where you are, this page provides an instruction to hand the Device over to you.

3.2                      The offer contains the information you have provided, such as the destination and the type of vehicle you are requesting, and a break down of the estimated Total Price, with explanations as described in article 4 below so that you are well informed before making the booking. You can also find the name and contact details of the Transportation Provider for your booking by using the hamburger menu at the top left of the screen during the entire booking process.

3.3                      The offer also informs you that these Terms of Use, our Privacy Policy and the Transportation Provider T&C’s apply to the booking. You can click on hyperlinks to read these documents on the Device. The documents on the device contain a QR code that you can scan, and which guides you to a website where you can save these documents on your own device for later reference. In case you use a QR Tool, the relevant pages have a save-button you can use to save the documents on your own device for later reference. We recommend that you save a copy of these documents to your own device.

3.4                      The booking process allows you to check and amend any errors before submitting your booking – just click on the "previous step" button on the Device or the QR Tool. Please check your booking carefully before confirming it, as once you click on the "I agree" button (and make subsequent payment in case you pay through Our Services), we will process the booking for you immediately (although you always have the option to cancel your booking). You are responsible for ensuring that your booking is complete and accurate. The booking process is available in the English language. A copy of the contract formed between you and us will be accessible for you as described below.

Accepting the offer

3.5                      You can accept the offer by clicking on the "I agree" button. In consideration of either: (i) your payment of our Service Fee (if applicable); (ii) your promise to enter into an agreement with, and pay fees to, the Transportation Provider; and/or (iii) your other obligations under these Terms of Use, a legally binding agreement between you and us is formed. This agreement incorporates these Terms of Use and your booking is established when you click on the "I agree" button. Each booking will incorporate these Terms of Use and the booking into a new and separate agreement. 

3.6                      When you click on the "I agree" button, an agreement is also established between you and the relevant Transportation Provider. This is a direct agreement between you and the relevant Transportation Provider, to which agreement we are not a party. It is governed by the Transportation Provider T&C’s that are shown in the offer, which govern both the booking and the taxi ride itself (together forming part of the Transportation Provider Service).

3.7                      The booking is placed with the Transportation Provider after you click on the "I agree" button on the page of the offer, or after you have made subsequent payment as described in article 4 below, in case you choose to pay through Our Services as well.

Confirmation of booking

3.8                      After clicking on the "I agree" button or after making payment in case you pay through Our Services, a paper ticket is printed by the Device and/ or an SMS text message is sent to your mobile phone number. The paper ticket and/or SMS text message is the confirmation of your booking.

3.9                      The paper ticket and/or SMS text message contains a summary of your booking and a link to a mobile booking tracker website specifically for you (the link is a QR code on the paper ticket).

Mobile booking tracker website

3.10                 This mobile booking tracker website contains the estimated Total Price and allows you to track and manage your booking. It also contains a copy of these Terms of Use, our Privacy Policy, and a link to the Transportation Provider T&C’s. You can also find the name and contact details of the Transportation Provider for your booking by using the hamburger menu at the top left of this mobile booking tracker website.

3.11                 We recommend that you keep the paper ticket and SMS text message so you are able to contact us and the Transportation Provider with the booking reference number of your booking.

3.12                 The mobile booking tracker website also contains a button which allows you to cancel your booking, which automatically cancels the pre-authorisation of payment, if you have paid using Our Services. However, please note that your right to cancel your booking under consumer law is not applicable because these cancellation rights do not apply to passenger transport contracts. 

Quick booking option

3.13                 Some of our Devices also include a quick booking option. With this option a taxi is ordered immediately, or with a shorter order flow, skipping certain options that our Devices are able to offer for ordering a taxi. Whether a quick booking option is available on a particular Device and how it is configured is determined entirely by the Transportation Provider in consultation with the venue. 

3.14                 In certain order flows of quick booking options, we do not show an offer for you to accept as that would be contrary to the nature of the quick booking. The member of staff of the venue operating the Device will be able to give you the information that you need. You will also be presented with a paper ticket that is printed by the Device after the taxi is ordered, which informs you of these Terms of Use, our Privacy Policy and the Transportation Provider T&C's. The paper ticket tells you that by accepting the ride, you are considered to have been informed about and agree to these Terms of Use, our Privacy Policy and the Transportation Provider T&C's. Of course the paper ticket also contains a link to the mobile booking tracker website for you to use as written above. Please note that Service Fees do not apply to quick booking options in which we do not show an offer for you to accept and that payment of the Fare can only be made directly to the Driver in the vehicle in that case.  

Other relevant matters

3.15                 Please note that all information on arrival times and trip duration that is visible in Our Services are estimates that we receive from the Transportation Provider. We have no control over and are not liable for any deviations between these estimates and the actual arrival times and trip duration.

3.16                 We do not provide any guarantees or accept any liability in respect of bookings with the Transportation Provider and the performance of the Transportation Provider Service by it. We are merely the agent of a Transportation Provider or Driver in respect of the services any of them may agree to provide to you through the Transportation Provider Service or otherwise. Our Services merely facilitate your connecting to Transportation Providers and Drivers in order to make bookings.

3.17                 These Terms of Use and our Privacy Policy are always easily electronically accessible on our website (https://taxibutler.com/terms) where they can be saved for future reference.

4                             Prices and payment

4.1                      The price for booking and taking a taxi ride through the use of Our Services consists of the Fare and, in certain cases, the Transportation Provider Booking Fee and/or our Service Fee. Together, these amounts are the Total Price as defined in these Terms of Use.

4.2                      At the offer stage, the Fare is an estimate that we are informed about by the Transportation Provider, rather than a fixed price. The Transportation Provider Booking Fee and Service Fee, if applicable, may also be estimates, if these fees are dependent (or partly dependent) on the amount of the final Fare. The offer that is made to you will clearly show these price elements and explain how these are calculated, with information icons that can be opened for you to read.

4.3                      The final Fare, and consequently also any part of the Transportation Provider Booking Fee and Service Fee that is based on the amount of the final Fare, depends on several variables, such as traffic density, the available route, changes to the destination and added stops. The final Fare is determined by the vehicle’s taximeter and the applicable local (sur)charges, tolls and taxes upon completion of the ride. We do not in any way control or influence the amount of the Fare and are not liable for any deviations between the estimated Fare and the final Fare you are obliged to pay to the Transportation Provider.

4.4                      You are informed of the estimated Total Price of your booking in the offer on the Device or in the QR Tool, as described in article 3 above. The information will specify the applicable currency. In case you accept the offer by clicking on the "I agree" button, you accept the obligation to pay the Total Price. We confirm the estimated Total Price on the mobile booking tracker website as mentioned in article 3.10 above, which you can go to by using the QR code on the printed ticket and/or clicking on the link in the SMS text message.

4.5                      You can either pay in the car and/or pay through Our Services, depending on the location where you are and the Transportation Provider that is connected. If you pay in the car, you will pay the Total Price to the Driver in the car. The Driver or the Transportation Provider will in that case also be able to provide you with a receipt specifying the final Total Price.

4.6                      Please note that when a quick booking option is used as described above in article 3.14, you can only pay to the Driver in the car on the basis of the vehicle’s taximeter or as you agree with the Driver otherwise. We do not charge any Service Fee in case such a quick booking option is used and are not able to provide you with a receipt.

4.7                      If you pay through Our Services, you will pre-authorise us to reserve the applicable amount on your method of payment. Some payment institutions may display this pre-authorisation on your account. Funds will not be deducted from the account until the ride has been completed, but there may be a reduction in the amount of funds available to you in the meantime corresponding to the amount pre-authorised. This pre-authorisation shall be for the estimated Total Price set out in the offer and may be increased to cover average differences between estimated amounts and final amounts. If the final Total Price differs from the amount of the pre-authorisation, the exact amount will be deducted as soon as the final amount has been determined after the ride has been completed. In the event of cancellation, the pre-authorisation will be cancelled, and the amounts will be released in accordance with the operating rules of your payment institution. A cancellation fee may apply, but only if this has been communicated to you before making the booking.

4.8                      If you choose to pay through Our Services, we can provide you with a receipt with proof of payment by email that contains the final Total Price. The booking process on the Device and QR Tool contains a button to request a receipt. You need to provide us with your email address in order to send the receipt. We do not use your email address for any other purpose than sending you the receipt or communicating with you about your request to receive a receipt. You can also request a receipt later by emailing us at accounts@taxibutler.com and referring to the booking reference you can find on the paper ticket and SMS text message.

4.9                      In case you wish to receive an invoice for our Service Fee, please email us at accounts@taxibutler.com. An invoice for the Fare (and Transportation Provider Booking Fee, if applicable) can be requested from the relevant Transportation Provider. You may contact us if you have difficulty contacting the Transportation Provider (please find their contact details in the mobile booking tracker website) and we will assist you in getting in touch, but we cannot provide you with an invoice for the Fare (and Transportation Provider Booking Fee, if applicable) as it is due by you to the Transportation Provider directly and not part of our accounts.

4.10                 We shall take all reasonable steps to protect your payment data, in case we process these, from unauthorised access by third parties. We use third party payment processing services to facilitate payments through Our Services. Our third-party payment processing service provider may retain payment details after the pre-authorisation payment has been made in order to complete the payment process after the taxi ride has been completed.

5                             Eligibility to use Our Services

5.1                      Our Services may be used only by persons who can form legally binding agreements. You confirm that you have the right, authority and capacity to agree to these Terms of Use and to the Transportation Provider T&C’s.

5.2                      You must be eighteen (18) years of age or older to use Our Services. Use by those who do not meet this requirement are in breach of these Terms of Use. By using Our Services, you confirm that you are a natural person and 18 years of age or older, and that you agree to and will abide by all of the terms and conditions of these Terms of Use.

5.3                      You must ensure that all the information you provide when making a booking is complete and accurate. This includes providing your own actual mobile phone number on the Devices and QR Tools where this is mandatory in the booking process, in order for us to be able to send you an SMS text message confirming your booking as described in article 3 above.

6                             Acceptable use obligations

6.1                      You agree that you will:

−      use Our Services in a manner that is compliant with all applicable laws and these Terms of Use;

−      read and abide by the relevant Transportation Provider T&C’s;

−      not use robots, search applications or other manual or automatic tools to extract, index, ‘data mine’ or reproduce or circumvent in any other manner the structure and presentation of Our Services or its content;

−      not use Our Services in a manner that could damage, deactivate, overload, affect, interfere with or compromise our IT systems, the servers, security or networks connected to Our Services, or interfere with other users’ use of Our Services;

−      not transmit or download content which is defamatory, offensive, false or misleading with Our Services;

−      not distribute or reproduce in any manner whatsoever, content that is protected by copyright, trademark rights or business secrecy; and

−      not ‘frame’ or create a mirror site of Our Services, use meta-tags, code or other devices which contain references to Our Services, with the aim of redirecting visitors to another site for any purpose whatsoever.

6.2                      We reserve the right to immediately suspend your use of Our Services for any breach of the above restrictions, and to immediately terminate your use entirely for any repeated breaches or for any serious breach of these restrictions.

7                             Internet and telecommunications

7.1                      You agree that, when you receive an SMS text message or phone call, you may incur a cost from your own telecommunications, wireless and/or internet services company, and you agree that we have no liability for such charges and are not liable to you for any such costs.

7.2                      You are responsible for all costs incurred by you with respect to using Our Services or the Transportation Provider Service on a mobile device (such as a QR Tool or mobile booking tracker website), including data usage fees and other telecommunications fees.

7.3                      Our Services and/or the Transportation Provider Service may be subject to limitations, delays and other problems that are inherent in the use of the internet and electronic communications. We are not responsible for any delays, delivery failures or other damage resulting from such problems.

8                             Intellectual property rights

8.1                      All right, title, interest and/or licence in and to all the intellectual property rights in and to Our Services are and shall remain owned by us and/ or our licensors. These rights include copyrights, neighbouring rights, database rights, design rights, trademark rights, trade name rights, trade secret rights, patent rights and all other intellectual property rights.

8.2                      You agree that Our Services and each of its components, including all intellectual property rights associated with it, are our exclusive property and/or that of our licensors. Any full or partial reproduction or representation of Our Services or any of its components, without our content or that of our licensors, is prohibited.

8.3                      You have a non-exclusive, non-transferable limited licence, without the right to sublicense, to access and use Our Services solely as is necessary to benefit from Our Services and the Transportation Provider Service. You are not permitted to reproduce, modify, or make available to the public any part of Our Services, unless as is permitted under mandatory law.

8.4                      We are allowed to take technical measures to protect intellectual property rights. You shall not remove, avoid or bypass this security or have any third party do so.

8.5                      All the other trade names, trademarks, logos, service marks, corporate names or product names appearing on Our Services shall remain the intellectual property of their respective owners, such as the Transportation Providers.

9                             Disclaimer of warranties

9.1                      Other than our statutory warranties to you, we make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of Our Services or the Transportation Provider Service.

9.2                      We also make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability or availability of any services obtained by third parties through the use of Our Services or the Transportation Provider Service, such as a co-passenger of a taxi ride that you booked.

10                       Relation to Transportation Providers

10.1                 As noted above, we are not a party to the agreement between you and the Transportation Provider or Driver. The Transportation Providers providing the Transportation Provider Service through Our Services and the Transportation Providers and Drivers providing transportation services to you are independent third parties.

10.2                 We have no control over whether a Driver will arrive in time or at all after you have made a booking with a Transportation Provider through the use of Our Services. We also have no control over the performance of transportation services and the level of service that is provided to you by the Transportation Provider and Driver. To the maximum extent permissible under applicable law, we are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence whatsoever of any Transportation Providers or Drivers or for any personal injuries, death, property damage or other damages or expenses resulting from their services to you.

10.3                 Despite the above, do please read the customer services clause below in article 12 as we do take efforts to help you in case of any issues you encounter with the Transportation Provider and Driver.

10.4                 You accept that our responsibility and liability is limited to our status as the operator of a platform enabling its users to book transportation services from independent providers of transportation services. We act as an agent for the Transportation Provider or Driver in respect of their provision of transportation services and we do not operate as a taxi, limousine or chauffeur company ourselves.

10.5                 In line with the fact that we do not provide any transportation services, we have also not taken out any insurance in connection with your taxi ride, nor to insure any other passengers, third parties and/or belongings. Insurance policies of the Transportation Provider or the Drivers will be subject to their own terms and may be subject to and described by the relevant Transportation Provider T&C’s.

11                       Limitation of liability

11.1                 Nothing in these Terms of Use excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

11.2                 Save as set out in article 11.1, if we fail to comply with these Terms of Use, breach the agreement between you and us or act unlawfully, we are responsible and liable only for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Use or our negligence. We are not responsible or liable for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the agreement between you and us became binding.

11.3                 We are under a legal duty to provide you with Our Services that are in conformity with your booking (noting there are several variables and estimations to the booking process given the nature of Our Services). Nothing in these Terms of Use affects your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office (or local consumer advisory body in the UK). 

11.4                 We only supply Our Services for domestic and private use. You agree not to use the Our Services for any commercial or business purposes and (save as set out in article 11.1) we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.5                 Save as set out in article 11.1, we are also not liable for expenses incurred in relation to having missed a transit connection.

11.6                 Save as set out in article 11.1, the amount of our liability is at all times limited to an amount of GBP 50 (fifty Great Britain pounds).

11.7                 You agree that any claim you may have arising out of or related to Our Services or your relationship with us must be filed within 2 years after the claim arose.

11.8                 The limitations of liability in this clause do not apply in the case of intent or deliberate recklessness on our part.

11.9                 Nothing in these Terms of Use excludes any liability which may not be excluded under applicable mandatory law. Nothing in these Terms of Use affects your mandatory statutory rights as a consumer.

12                       Customer services

12.1                 Requests for information, clarification, complaints and lost items that relate to a booking and taxi ride can be communicated to the Transportation Provider. Payment issues (including refunds and chargebacks) can also be communicated to the Transportation Provider, unless you have paid through Our Services, in which case you can communicate these to us.

12.2                 You can find the contact details of the Transportation Provider on the Device or QR Tool when you are making your booking and also on the mobile booking tracker website. You can go to the mobile booking tracker website using the QR code on the paper ticket and/or using the link in the SMS text message we send to you to confirm your booking.

12.3                 We can also always help you to contact the Transportation Provider if you send us an email on the address below.

12.4                 Of course, you may also send us any complaints or claims with regard to Our Services. Our involvement with any complaint, claim or request that relates to a booking or taxi ride does not imply that we have any liability for it and shall not be construed as admission of liability. We shall transfer any complaint, claim or request you make to us in relation to a booking or the provision of a taxi ride to the relevant Transportation Provider.

12.5                 We will use commercially reasonable efforts to give you necessary information to improve your experience using Our Services. We also welcome your feedback and comments about your use of Our Services and the Transportation Provider Service.

12.6                 Please contact us directly via email for any customer claims, complaints, feedback or support information: support@taxibutler.com.

13                       Confidentiality

13.1                 You agree not to use the technical, financial or strategic information, or other trade secrets or confidential information about or in connection with Our Services, the Transportation Provider Service and our activities, operations or properties (“Confidential Information”) which we may have disclosed to you through your use of Our Services or as part of the Transportation Provider Service.

13.2                 You may not disclose our Confidential Information to any third party and you must preserve the confidentiality of, and avoid the disclosure or use of, Confidential Information, including preventing any of it falling into the public domain.

14                       Termination

14.1                 We may terminate your use of Our Services or the Transportation Provider Service if:

−      we reasonably believe your actions may cause financial loss or legal liability for us or our other users; or

−      we reasonably suspect that you have engaged in fraudulent activity in connection with Our Services or the Transportation Provider Service.

14.2                 We reserve the right, but are not obligated, to investigate and terminate your use of Our Services or the Transportation Provider Service if:

−      you have misused Our Services or the Transportation Provider Service;

−      you have behaved in a way which could be regarded as inappropriate;

−      your conduct is unlawful or illegal; or

−      you have breached any terms of these Terms of Use.

14.3                 We have no obligation to provide any compensation to you for any costs incurred for the use of Our Services or the Transportation Provider Service if these Terms of Use are terminated on the basis of this clause.

14.4                 The agreement between you and us in relation to the booking of a taxi ride with a Transportation Provider shall automatically terminate 180 days after completion of your ride, with the exception of the following clauses which shall survive termination of that agreement: article 6, 8, 9, 10, 11, 13, 18 and 19.

15                       Personal data

15.1                 We process your personal data as is necessary for the performance of Our Services to you and for compliance with our legal obligations. We do not sell your personal data to anyone. We do provide your personal data to the Transportation Provider you are booking a taxi with, in order for it to perform its agreement with you to book and provide the taxi ride. The Transportation Provider and we are each independent controllers of the personal data that we process of you in order to provide our independent services to you.

15.2                 Please refer to our Privacy Policy for more information (https://taxibutler.com/terms). We inform you of the Privacy Policy with the offer in the booking process as described in article 3. You can also find a copy of the Privacy Policy in the mobile booking tracker website as described in article 3. By using Our Services, you acknowledge to have been informed of our Privacy Policy.

15.3                 Please also refer to the Transportation Provider T&C’s, which include the privacy policy of the Transportation Provider, for information on the processing of your personal data by the Transportation Provider. To be clear, we are not liable for the processing of your personal data by the Transportation Provider as an independent controller. By booking a taxi, you acknowledge to have been informed of the privacy policy of the Transportation Provider.

16                       Changes to Our Services and to these Terms of Use

16.1                 The current version of these Terms of Use at the time of your booking applies to your use of and access to Our Services and the Transportation Provider Service. If certain elements of services are governed by different rules, you will be provided with those prior to making any booking.

16.2                 We may from time to time make changes to Our Services and also Transportation Provider Services may change, for instance by the addition or removal of functionality or by a change of the way in which either of them operates or is presented to you.

16.3                 We may modify these Terms of Use to reflect changes to Our Services or the Transportation Provider Service, changes in law or changes in the way we or our industry operates, or for any other reason. By accepting the offer in the booking process on the Device or QR Tool, you agree to be bound by the version of these Terms of Use that is shown there.

16.4                 Of course, any updated version does not apply to offers already accepted. If these Terms of Use are updated between acceptance of an offer and the start of a taxi ride, the version of these Terms of Use that applied at the time that you accepted the offer and the booking was made will continue to apply to that booking and in respect of the relevant taxi ride.

17                       Links to other websites

17.1                 Our Services may contain hyperlinks to websites operated by third parties. We do not control such websites and we are not responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you. We are not responsible for the accuracy of opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on Our Services does not imply or constitute approval or endorsement of the linked website by us.

17.2                 If you decide to leave Our Services to access third party websites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while browsing on such websites. We are not responsible for information provided by you to third parties. Accordingly, we strongly recommend that you review the privacy policy and operating procedure of such websites.

18                       Governing law and jurisdiction

18.1                 These Terms of Use are governed by English law. This means that your access to and use of Our Services, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law. 

18.2                 If you are resident in the EU and we direct Our Services to your country of residence:

18.2.1           you may bring any dispute which may arise under these Terms of Use to, at your discretion, either the competent court of England, or to the competent court of your country of habitual residence if this country is within the EU, which courts are (with the exclusion of any other court) competent to settle any such a dispute; and

18.2.2           we will bring any dispute which may arise under these Terms of Use to the competent court of your country of habitual residence if this country is within EU or otherwise the competent court of England.

18.3                 If you are resident in the EU and we direct Our Services to the country in which you are habitually resident (and/or we pursue our commercial or professional activities in relation to Our Services in this country), you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms of Use, including article 18.1, affects your rights as a consumer to rely on such mandatory provisions of local law.

18.4                 If you are a consumer resident in the European Union and wish to have more information on online dispute resolution, you can follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.

19                       Miscellaneous

19.1                 Should a provision of these Terms of Use become partially or fully ineffective, the other provisions shall remain unaffected. The ineffective provision is, in such a case, considered to be replaced by a provision that is effective and differs as little as possible from the content and scope of the original provision.

19.2                 Failure on our part to insist on performance of your obligations or to exercise any rights does not constitute a waiver of our rights.

19.3                 Each of the clauses of these Terms of Use also applies on behalf of our directors, officers, employees, agents, contractors, successors and assigns, as well as our subsidiaries, parent and sister companies and other companies that are part of our group, as well as the (legal) persons or entities, auxiliary persons, and subordinates that we engage in performing Our Services.

19.4                 The legal relationship between you and us and your rights and obligations under these Terms of Use cannot be transferred without our prior written consent. We may, however, assign the legal relationship between you and us in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of our assets or voting securities, and we may also assign these Terms of Use to any of our affiliates.

 

*****

Terms of Use

Last updated: 5 June 2025

1                             General information

1.1                      Dear passenger, these are our Terms of Use. You are a person looking to order a taxi ride from a location where one of our Devices or QR Tools is located. This can be a hotel or other venue. We are Taxi Butler BV, offering Our Services to you.

1.2                      When certain words and phrases are used in these Terms of Use, they have specific meanings (these are known as defined terms or definitions). You can identify definitions because they start with capital letters, even if they are not at the start of a sentence. Where a defined term is used, it has the meaning given to it in article 2 of these Terms of Use below.

1.3                      Our Services allow you to book a taxi ride directly with a local Transportation Provider that is connected to Our Services and in certain cases Our Services allow you to pay for the taxi ride as well.

1.4                      These Terms of Use constitute the agreement entered into between you and us in respect of your use of Our Services, and these Terms of Use specify the terms and conditions for your access and use of Our Services, as well as set forth both your and our rights and obligations.

1.5                      These Terms of Use apply if you use our Devices or QR Tools in the European Union or internationally. In certain countries, other terms and conditions may apply, as communicated to you in the booking process in the relevant location.

1.6                      We are Taxi Butler BV, a company incorporated under the laws of the Netherlands. You can find us at Keizersgracht 169, 1016 DP Amsterdam, the Netherlands and you can reach us at support@taxibutler.com. We are registered with the trade register of the Chamber of Commerce with number 58923853 and have VAT number NL853240474B01.

1.7                      Please also refer to the customer services section in article 12 below.

Summary of key terms: a)                      Our Services are limited to facilitating the booking and taking of taxi rides directly between you and Transportation Providers and in certain instances facilitating your payment of such taxi rides. b)                     Your agreement for the transportation service (both the booking thereof and the taking thereof) is directly with the Transportation Provider. The terms and conditions and privacy policy of the Transportation Provider govern your legal relationship with the Transportation Provider. A link to the Transportation Provider T&C’s is presented to you through Our Services. The booking and the taxi ride will be governed by the Transportation Provider T&C’s. c)                      While we take commercially reasonable efforts to present a link to the Transportation Provider T&C’s to you through Our Services, it is the sole obligation of the Transportation Provider to have established and implemented the applicable terms and conditions under their Transportation Provider T&C’s which comply with all applicable laws, by having a complete and accurate set of documents available on that link. d)                     Depending on which of Our Services you use, you are presented with a paper ticket and/or sent an SMS text message with the booking details and a link to a mobile booking tracker website specifically for you, which allows you to manage or cancel your booking and that includes a copy of these Terms of Use, our Privacy Policy and a link to the Transportation Provider T&C’s for future reference. e)                      We recommend that you keep the paper ticket and SMS text message, so you are able to contact us and the Transportation Provider with the booking reference number of your booking. f)                        Our Terms of Use and Privacy Policy are always easily electronically accessible on https://taxibutler.com/terms and the Transportation Provider T&C’s on the website of the relevant Transportation Provider. You can find the name and contact details of the Transportation Provider for your booking in the booking process on the Device or QR Tool and in the mobile booking tracker website. You can also contact us at support@taxibutler.com to obtain a copy of these documents at no cost. g)                      To be very clear, we are not responsible for your bookings of taxi rides, as we merely facilitate the booking with the Transportation Provider. Also, we do not provide any transportation services. We take no responsibility for the provision of booking services or transportation services by the Transportation Providers or Drivers with whom you book a taxi ride.

2                             Definitions

2.1                      The following definitions apply in these Terms of Use:

"Device":	Taxi Butler ONE device, Taxi Butler PRO device, Taxi Butler PLUS device, Taxi Butler KIOSK device and any other Taxi Butler device;
"QR Tool":	a Taxi Butler QR code with mobile booking website;
"Our Services":	the Devices, QR Tools and related services with which you can access a Transportation Provider Service and book and take a taxi ride with local Transportation Providers, including the mobile booking tracker website;
"Terms of Use":	these terms of use, which form the agreement between you and us that governs your use of Our Services;
"Transportation Provider":	an independent third party that provides transportation services or that operates a service enabling you to book taxi rides from Drivers, such as a ride booking platform;
"Driver":	the driver who is driving you to your destination on the basis of your agreement with the Transportation Provider;
"Transportation Provider Service":	the service of a Transportation Provider to book and take a taxi ride with a Driver, which is provided to you through Our Services;
"Fare":	the fare, (sur)charges, (government mandated) tolls and taxes for your taxi ride, which you have an obligation to pay to the Transportation Provider, excluding any Transportation Provider Booking Fee and excluding our Service Fee, if applicable;
"Transportation Provider Booking Fee":	the booking fee, if applicable, that the Transportation Provider charges you for booking a taxi ride with the Transportation Provider Service through Our Services, as communicated to you through Our Services;
"Service Fee":	our service fee, if applicable, that is payable by you to us for the use of Our Services, as communicated to you through Our Services;
"Total Price":	the Fare and Transportation Provider Booking Fee, if applicable, which you have an obligation to pay to the Transportation Provider, and our Service Fee, if applicable, which you have an obligation to pay to us;
"Transportation Provider T&C’s":	the terms and conditions of the Transportation Provider that govern the booking of the taxi ride and the taking of the taxi ride with the Driver, including the obligation to pay the Fare and, if applicable, the Transportation Provider Booking Fee, and including the privacy policy of the Transportation Provider;
"We" / "us" / "our":	We, Taxi Butler BV, a company incorporated under the laws of the Netherlands. You can find us at Keizersgracht 169, 1016 DP Amsterdam, the Netherlands. We are registered with the trade register of the Chamber of Commerce with number 58923853 and have VAT number NL853240474B01;
"You" / "your":	You, the person who is using a Device or QR Tool, which is connected with a local Transportation Provider, in order to book a taxi ride.

2.2                      Any reference in these Terms of Use to any gender includes all genders, and words importing the singular include the plural and vice versa.

3                             Booking procedure and acceptance of offer and terms and conditions

Offer

3.1                      Our Devices and QR Tools lead you through the booking process to order your taxi. Before a booking is placed with the relevant Transportation Provider, you are presented with a page with booking info, which constitutes the offer for making the booking. In case you are assisted by a member of staff of the venue where you are, this page provides an instruction to hand the Device over to you.

3.2                      The offer contains the information you have provided, such as the destination and the type of vehicle you are requesting, and a break down of the estimated Total Price, with explanations as described in article 4 below so that you are well informed before making the booking. You can also find the name and contact details of the Transportation Provider for your booking by using the hamburger menu at the top left of the screen during the entire booking process.

3.3                      The offer also informs you that these Terms of Use, our Privacy Policy and the Transportation Provider T&C’s apply to the booking. You can click on hyperlinks to read these documents on the Device. The documents on the device contain a QR code that you can scan, and which guides you to a website where you can save these documents on your own device for later reference. In case you use a QR Tool, the relevant pages have a save-button you can use to save the documents on your own device for later reference. We recommend that you save a copy of these documents to your own device.

3.4                      The booking process allows you to check and amend any errors before submitting your booking – just click on the "previous step" button on the Device or the QR Tool. Please check your booking carefully before confirming it, as once you click on the "I agree" button (and make subsequent payment in case you pay through Our Services), we will process the booking for you immediately (although you always have the option to cancel your booking). You are responsible for ensuring that your booking is complete and accurate. A copy of the contract formed between you and us will be accessible for you as described below.

Accepting the offer

3.5                      You can accept the offer by clicking on the "I agree" button. In consideration of either: (i) your payment of our Service Fee (if applicable); (ii) your promise to enter into an agreement with, and pay fees to, the Transportation Provider; and/or (iii) your other obligations under these Terms of Use, a legally binding agreement between you and us is formed. This agreement incorporates these Terms of Use and your booking is established when you click on the "I agree" button. Each booking will incorporate these Terms of Use and the booking into a new and separate agreement. 

3.6                      When you click on the "I agree" button, an agreement is also established between you and the relevant Transportation Provider. This is a direct agreement between you and the relevant Transportation Provider, to which agreement we are not a party. It is governed by the Transportation Provider T&C’s that are shown in the offer, which govern both the booking and the taxi ride itself (together forming part of the Transportation Provider Service).

3.7                      The booking is placed with the Transportation Provider after you click on the "I agree" button on the page of the offer, or after you have made subsequent payment as described in article 4 below, in case you choose to pay through Our Services as well.

Confirmation of booking

3.8                      After clicking on the "I agree" button or after making payment in case you pay through Our Services, a paper ticket is printed by the Device and/ or an SMS text message is sent to your mobile phone number. The paper ticket and/or SMS text message is the confirmation of your booking.

3.9                      The paper ticket and/or SMS text message contains a summary of your booking and a link to a mobile booking tracker website specifically for you (the link is a QR code on the paper ticket).

Mobile booking tracker website

3.10                 This mobile booking tracker website contains the estimated Total Price and allows you to track and manage your booking. It also contains a copy of these Terms of Use, our Privacy Policy, and a link to the Transportation Provider T&C’s. You can also find the name and contact details of the Transportation Provider for your booking by using the hamburger menu at the top left of this mobile booking tracker website.

3.11                 We recommend that you keep the paper ticket and SMS text message so you are able to contact us and the Transportation Provider with the booking reference number of your booking.

3.12                 The mobile booking tracker website also contains a button which allows you to cancel your booking, which automatically cancels the pre-authorisation of payment, if you have paid using Our Services. However, please note that your right to cancel your booking under consumer law is not applicable because these cancellation rights do not apply to passenger transport contracts. 

Quick booking option

3.13                 Some of our Devices also include a quick booking option. With this option a taxi is ordered immediately, or with a shorter order flow, skipping certain options that our Devices are able to offer for ordering a taxi. Whether a quick booking option is available on a particular Device and how it is configured is determined entirely by the Transportation Provider in consultation with the venue. 

3.14                 In certain order flows of quick booking options, we do not show an offer for you to accept as that would be contrary to the nature of the quick booking. The member of staff of the venue operating the Device will be able to give you the information that you need. You will also be presented with a paper ticket that is printed by the Device after the taxi is ordered, which informs you of these Terms of Use, our Privacy Policy and the Transportation Provider T&C's. The paper ticket tells you that by accepting the ride, you are considered to have been informed about and agree to these Terms of Use, our Privacy Policy and the Transportation Provider T&C's. Of course the paper ticket also contains a link to the mobile booking tracker website for you to use as written above. Please note that Service Fees do not apply to quick booking options in which we do not show an offer for you to accept and that payment of the Fare can only be made directly to the Driver in the vehicle in that case.  

Other relevant matters

3.15                 Please note that all information on arrival times and trip duration that is visible in Our Services are estimates that we receive from the Transportation Provider. We have no control over and are not liable for any deviations between these estimates and the actual arrival times and trip duration.

3.16                 We do not provide any guarantees or accept any liability in respect of bookings with the Transportation Provider and the performance of the Transportation Provider Service by it. We are merely the agent of a Transportation Provider or Driver in respect of the services any of them may agree to provide to you through the Transportation Provider Service or otherwise. Our Services merely facilitate your connecting to Transportation Providers and Drivers in order to make bookings.

3.17                 These Terms of Use and our Privacy Policy are always easily electronically accessible on our website (https://taxibutler.com/terms) where they can be saved for future reference.

4                             Prices and payment

4.1                      The price for booking and taking a taxi ride through the use of Our Services consists of the Fare and, in certain cases, the Transportation Provider Booking Fee and/or our Service Fee. Together, these amounts are the Total Price as defined in these Terms of Use.

4.2                      At the offer stage, the Fare is an estimate that we are informed about by the Transportation Provider, rather than a fixed price. The Transportation Provider Booking Fee and Service Fee, if applicable, may also be estimates, if these fees are dependent (or partly dependent) on the amount of the final Fare. The offer that is made to you will clearly show these price elements and explain how these are calculated, with information icons that can be opened for you to read.

4.3                      The final Fare, and consequently also any part of the Transportation Provider Booking Fee and Service Fee that is based on the amount of the final Fare, depends on several variables, such as traffic density, the available route, changes to the destination and added stops. The final Fare is determined by the vehicle’s taximeter and the applicable local (sur)charges, tolls and taxes upon completion of the ride. We do not in any way control or influence the amount of the Fare and are not liable for any deviations between the estimated Fare and the final Fare you are obliged to pay to the Transportation Provider.

4.4                      You are informed of the estimated Total Price of your booking in the offer on the Device or in the QR Tool, as described in article 3 above. The information will specify the applicable currency. In case you accept the offer by clicking on the "I agree" button, you accept the obligation to pay the Total Price. We confirm the estimated Total Price on the mobile booking tracker website as mentioned in article 3.10 above, which you can go to by using the QR code on the printed ticket and/or clicking on the link in the SMS text message.

4.5                      You can either pay in the car and/or pay through Our Services, depending on the location where you are and the Transportation Provider that is connected. If you pay in the car, you will pay the Total Price to the Driver in the car. The Driver or the Transportation Provider will in that case also be able to provide you with a receipt specifying the final Total Price.

4.6                      Please note that when a quick booking option is used as described above in article 3.14, you can only pay to the Driver in the car on the basis of the vehicle’s taximeter or as you agree with the Driver otherwise. We do not charge any Service Fee in case such a quick booking option is used and are not able to provide you with a receipt.

4.7                      If you pay through Our Services, you will pre-authorise us to reserve the applicable amount on your method of payment. Some payment institutions may display this pre-authorisation on your account. Funds will not be deducted from the account until the ride has been completed, but there may be a reduction in the amount of funds available to you in the meantime corresponding to the amount pre-authorised. This pre-authorisation shall be for the estimated Total Price set out in the offer and may be increased to cover average differences between estimated amounts and final amounts. If the final Total Price differs from the amount of the pre-authorisation, the exact amount will be deducted as soon as the final amount has been determined after the ride has been completed. In the event of cancellation, the pre-authorisation will be cancelled, and the amounts will be released in accordance with the operating rules of your payment institution. A cancellation fee may apply, but only if this has been communicated to you before making the booking.

4.8                      If you choose to pay through Our Services, we can provide you with a receipt with proof of payment by email that contains the final Total Price. The booking process on the Device and QR Tool contains a button to request a receipt. You need to provide us with your email address in order to send the receipt. We do not use your email address for any other purpose than sending you the receipt or communicating with you about your request to receive a receipt. You can also request a receipt later by emailing us at accounts@taxibutler.com and referring to the booking reference you can find on the paper ticket and SMS text message.

4.9                      In case you wish to receive an invoice for our Service Fee, please email us at accounts@taxibutler.com. An invoice for the Fare (and Transportation Provider Booking Fee, if applicable) can be requested from the relevant Transportation Provider. You may contact us if you have difficulty contacting the Transportation Provider (please find their contact details in the mobile booking tracker website) and we will assist you in getting in touch, but we cannot provide you with an invoice for the Fare (and Transportation Provider Booking Fee, if applicable) as it is due by you to the Transportation Provider directly and not part of our accounts.

4.10                 We shall take all reasonable steps to protect your payment data, in case we process these, from unauthorised access by third parties. We use third party payment processing services to facilitate payments through Our Services. Our third-party payment processing service provider may retain payment details after the pre-authorisation payment has been made in order to complete the payment process after the taxi ride has been completed.

5                             Eligibility to use Our Services

5.1                      Our Services may be used only by persons who can form legally binding agreements. You confirm that you have the right, authority and capacity to agree to these Terms of Use and to the Transportation Provider T&C’s.

5.2                      You must be eighteen (18) years of age or older to use Our Services. Use by those who do not meet this requirement are in breach of these Terms of Use. By using Our Services, you confirm that you are a natural person and 18 years of age or older, and that you agree to and will abide by all of the terms and conditions of these Terms of Use.

5.3                      You must ensure that all the information you provide when making a booking is complete and accurate. This includes providing your own actual mobile phone number on the Devices and QR Tools where this is mandatory in the booking process, in order for us to be able to send you an SMS text message confirming your booking as described in article 3 above.

6                             Acceptable use obligations

6.1                      You agree that you will:

−      use Our Services in a manner that is compliant with all applicable laws and these Terms of Use;

−      read and abide by the relevant Transportation Provider T&C’s;

−      not use robots, search applications or other manual or automatic tools to extract, index, ‘data mine’ or reproduce or circumvent in any other manner the structure and presentation of Our Services or its content;

−      not use Our Services in a manner that could damage, deactivate, overload, affect, interfere with or compromise our IT systems, the servers, security or networks connected to Our Services, or interfere with other users’ use of Our Services;

−      not transmit or download content which is defamatory, offensive, false or misleading with Our Services;

−      not distribute or reproduce in any manner whatsoever, content that is protected by copyright, trademark rights or business secrecy; and

−      not ‘frame’ or create a mirror site of Our Services, use meta-tags, code or other devices which contain references to Our Services, with the aim of redirecting visitors to another site for any purpose whatsoever.

6.2                      We reserve the right to immediately suspend your use of Our Services for any breach of the above restrictions, and to immediately terminate your use entirely for any repeated breaches or for any serious breach of these restrictions.

7                             Internet and telecommunications

7.1                      You agree that, when you receive an SMS text message or phone call, you may incur a cost from your own telecommunications, wireless and/or internet services company, and you agree that we have no liability for such charges and are not liable to you for any such costs.

7.2                      You are responsible for all costs incurred by you with respect to using Our Services or the Transportation Provider Service on a mobile device (such as a QR Tool or mobile booking tracker website), including data usage fees and other telecommunications fees.

7.3                      Our Services and/or the Transportation Provider Service may be subject to limitations, delays and other problems that are inherent in the use of the internet and electronic communications. We are not responsible for any delays, delivery failures or other damage resulting from such problems.

8                             Intellectual property rights

8.1                      All right, title, interest and/or licence in and to all the intellectual property rights in and to Our Services are and shall remain owned by us and/ or our licensors. These rights include copyrights, neighbouring rights, database rights, design rights, trademark rights, trade name rights, trade secret rights, patent rights and all other intellectual property rights.

8.2                      You agree that Our Services and each of its components, including all intellectual property rights associated with it, are our exclusive property and/or that of our licensors. Any full or partial reproduction or representation of Our Services or any of its components, without our content or that of our licensors, is prohibited.

8.3                      You have a non-exclusive, non-transferable limited licence, without the right to sublicense, to access and use Our Services solely as is necessary to benefit from Our Services and the Transportation Provider Service. You are not permitted to reproduce, modify, or make available to the public any part of Our Services, unless as is permitted under mandatory law.

8.4                      We are allowed to take technical measures to protect intellectual property rights. You shall not remove, avoid or bypass this security or have any third party do so.

8.5                      All the other trade names, trademarks, logos, service marks, corporate names or product names appearing on Our Services shall remain the intellectual property of their respective owners, such as the Transportation Providers.

9                             Disclaimer of warranties

9.1                      Other than our statutory warranties to you, we make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of Our Services or the Transportation Provider Service.

9.2                      We also make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability or availability of any services obtained by third parties through the use of Our Services or the Transportation Provider Service, such as a co-passenger of a taxi ride that you booked.

10                       Relation to Transportation Providers

10.1                 As noted above, we are not a party to the agreement between you and the Transportation Provider or Driver. The Transportation Providers providing the Transportation Provider Service through Our Services and the Transportation Providers and Drivers providing transportation services to you are independent third parties.

10.2                 We have no control over whether a Driver will arrive in time or at all after you have made a booking with a Transportation Provider through the use of Our Services. We also have no control over the performance of transportation services and the level of service that is provided to you by the Transportation Provider and Driver. To the maximum extent permissible under applicable law, we are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence whatsoever of any Transportation Providers or Drivers or for any personal injuries, death, property damage or other damages or expenses resulting from their services to you.

10.3                 Despite the above, do please read the customer services clause below in article 12 as we do take efforts to help you in case of any issues you encounter with the Transportation Provider and Driver.

10.4                 You accept that our responsibility and liability is limited to our status as the operator of a platform enabling its users to book transportation services from independent providers of transportation services. We act as an agent for the Transportation Provider or Driver in respect of their provision of transportation services and we do not operate as a taxi, limousine or chauffeur company ourselves.

10.5                 In line with the fact that we do not provide any transportation services, we have also not taken out any insurance in connection with your taxi ride, nor to insure any other passengers, third parties and/or belongings. Insurance policies of the Transportation Provider or the Drivers will be subject to their own terms and may be subject to and described by the relevant Transportation Provider T&C’s.

11                       Limitation of liability

11.1                 Nothing in these Terms of Use excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

11.2                 Save as set out in article 11.1, if we fail to comply with these Terms of Use, breach the agreement between you and us or act unlawfully, we are responsible and liable only for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Use or our negligence. We are not responsible or liable for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the agreement between you and us became binding.

11.3                 We are under a legal duty to provide you with Our Services that are in conformity with your booking (noting there are several variables and estimations to the booking process given the nature of Our Services). Nothing in these Terms of Use affects your statutory rights. Advice about your statutory rights is available from your local local consumer advisory body in the country of your residence. 

11.4                 We only supply Our Services for domestic and private use. You agree not to use the Our Services for any commercial or business purposes and (save as set out in article 11.1) we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.5                 Save as set out in article 11.1, we are also not liable for expenses incurred in relation to having missed a transit connection.

11.6                 Save as set out in article 11.1, the amount of our liability is at all times limited to an amount of EURO 50 (fifty Euros).

11.7                 You agree that any claim you may have arising out of or related to Our Services or your relationship with us must be filed within 2 years after the claim arose.

11.8                 The limitations of liability in this clause do not apply in the case of intent or deliberate recklessness on our part.

11.9                 Nothing in these Terms of Use excludes any liability which may not be excluded under applicable mandatory law. Nothing in these Terms of Use affects your mandatory statutory rights as a consumer.

12                       Customer services

12.1                 Requests for information, clarification, complaints and lost items that relate to a booking and taxi ride can be communicated to the Transportation Provider. Payment issues (including refunds and chargebacks) can also be communicated to the Transportation Provider, unless you have paid through Our Services, in which case you can communicate these to us.

12.2                 You can find the contact details of the Transportation Provider on the Device or QR Tool when you are making your booking and also on the mobile booking tracker website. You can go to the mobile booking tracker website using the QR code on the paper ticket and/or using the link in the SMS text message we send to you to confirm your booking.

12.3                 We can also always help you to contact the Transportation Provider if you send us an email on the address below.

12.4                 Of course, you may also send us any complaints or claims with regard to Our Services. Our involvement with any complaint, claim or request that relates to a booking or taxi ride does not imply that we have any liability for it and shall not be construed as admission of liability. We shall transfer any complaint, claim or request you make to us in relation to a booking or the provision of a taxi ride to the relevant Transportation Provider.

12.5                 We will use commercially reasonable efforts to give you necessary information to improve your experience using Our Services. We also welcome your feedback and comments about your use of Our Services and the Transportation Provider Service.

12.6                 Please contact us directly via email for any customer claims, complaints, feedback or support information: support@taxibutler.com.

13                       Confidentiality

13.1                 You agree not to use the technical, financial or strategic information, or other trade secrets or confidential information about or in connection with Our Services, the Transportation Provider Service and our activities, operations or properties (“Confidential Information”) which we may have disclosed to you through your use of Our Services or as part of the Transportation Provider Service.

13.2                 You may not disclose our Confidential Information to any third party and you must preserve the confidentiality of, and avoid the disclosure or use of, Confidential Information, including preventing any of it falling into the public domain.

14                       Termination

14.1                 We may terminate your use of Our Services or the Transportation Provider Service if:

−      we reasonably believe your actions may cause financial loss or legal liability for us or our other users; or

−      we reasonably suspect that you have engaged in fraudulent activity in connection with Our Services or the Transportation Provider Service.

14.2                 We reserve the right, but are not obligated, to investigate and terminate your use of Our Services or the Transportation Provider Service if:

−      you have misused Our Services or the Transportation Provider Service;

−      you have behaved in a way which could be regarded as inappropriate;

−      your conduct is unlawful or illegal; or

−      you have breached any terms of these Terms of Use.

14.3                 We have no obligation to provide any compensation to you for any costs incurred for the use of Our Services or the Transportation Provider Service if these Terms of Use are terminated on the basis of this clause.

14.4                 The agreement between you and us in relation to the booking of a taxi ride with a Transportation Provider shall automatically terminate 180 days after completion of your ride, with the exception of the following clauses which shall survive termination of that agreement: article 6, 8, 9, 10, 11, 13, 18 and 19.

15                       Personal data

15.1                 We process your personal data as is necessary for the performance of Our Services to you and for compliance with our legal obligations. We do not sell your personal data to anyone. We do provide your personal data to the Transportation Provider you are booking a taxi with, in order for it to perform its agreement with you to book and provide the taxi ride. The Transportation Provider and we are each independent controllers of the personal data that we process of you in order to provide our independent services to you.

15.2                 Please refer to our Privacy Policy for more information (https://taxibutler.com/terms). We inform you of the Privacy Policy with the offer in the booking process as described in article 3. You can also find a copy of the Privacy Policy in the mobile booking tracker website as described in article 3. By using Our Services, you acknowledge to have been informed of our Privacy Policy.

15.3                 Please also refer to the Transportation Provider T&C’s, which include the privacy policy of the Transportation Provider, for information on the processing of your personal data by the Transportation Provider. To be clear, we are not liable for the processing of your personal data by the Transportation Provider as an independent controller. By booking a taxi, you acknowledge to have been informed of the privacy policy of the Transportation Provider.

16                       Changes to Our Services and to these Terms of Use

16.1                 The current version of these Terms of Use at the time of your booking applies to your use of and access to Our Services and the Transportation Provider Service. If certain elements of services are governed by different rules, you will be provided with those prior to making any booking.

16.2                 We may from time to time make changes to Our Services and also Transportation Provider Services may change, for instance by the addition or removal of functionality or by a change of the way in which either of them operates or is presented to you.

16.3                 We may modify these Terms of Use to reflect changes to Our Services or the Transportation Provider Service, changes in law or changes in the way we or our industry operates, or for any other reason. By accepting the offer in the booking process on the Device or QR Tool, you agree to be bound by the version of these Terms of Use that is shown there.

16.4                 Of course, any updated version does not apply to offers already accepted. If these Terms of Use are updated between acceptance of an offer and the start of a taxi ride, the version of these Terms of Use that applied at the time that you accepted the offer and the booking was made will continue to apply to that booking and in respect of the relevant taxi ride.

17                       Links to other websites

17.1                 Our Services may contain hyperlinks to websites operated by third parties. We do not control such websites and we are not responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you. We are not responsible for the accuracy of opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on Our Services does not imply or constitute approval or endorsement of the linked website by us.

17.2                 If you decide to leave Our Services to access third party websites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while browsing on such websites. We are not responsible for information provided by you to third parties. Accordingly, we strongly recommend that you review the privacy policy and operating procedure of such websites.

18                       Governing law and jurisdiction

18.1                 These Terms of Use are governed by Dutch law. This means that your access to and use of Our Services, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by Dutch law.

18.2                 However, if you are resident in the EU and we direct Our Services to your country of residence:

18.2.1           you may bring any dispute which may arise under these Terms of Use to, at your discretion, either the competent court of the Netherlands, or to the competent court of your country of habitual residence if this country is within the EU, which courts are (with the exclusion of any other court) competent to settle any such a dispute; and

18.2.2           we will bring any dispute which may arise under these Terms of Use to the competent court of your country of habitual residence if this country is within the EU or otherwise the competent court of the Netherlands.

18.3                 If you are resident of any other country and we direct Our Services to the country in which you are habitually resident (and/or we pursue our commercial or professional activities in relation to Our Services in this country), you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms of Use, including article 18.1, affects your rights as a consumer to rely on such mandatory provisions of local law.

18.4                 If you are a consumer resident in the European Union and wish to have more information on online dispute resolution, you can follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.

19                       Miscellaneous

19.1                 Should a provision of these Terms of Use become partially or fully ineffective, the other provisions shall remain unaffected. The ineffective provision is, in such a case, considered to be replaced by a provision that is effective and differs as little as possible from the content and scope of the original provision.

19.2                 Failure on our part to insist on performance of your obligations or to exercise any rights does not constitute a waiver of our rights.

19.3                 Each of the clauses of these Terms of Use also applies on behalf of our directors, officers, employees, agents, contractors, successors and assigns, as well as our subsidiaries, parent and sister companies and other companies that are part of our group, as well as the (legal) persons or entities, auxiliary persons, and subordinates that we engage in performing Our Services.

19.4                 The legal relationship between you and us and your rights and obligations under these Terms of Use cannot be transferred without our prior written consent. We may, however, assign the legal relationship between you and us in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of our assets or voting securities, and we may also assign these Terms of Use to any of our affiliates.

 

*****

Last updated: 5 June 2025

1                             General information

1.1                      Dear passenger, these are our Terms of Use. You are a person looking to order a taxi ride from a location where one of our Devices or QR Tools is located. This can be a hotel or other venue. We are Taxi Butler BV, offering Our Services to you.

1.2                      PLEASE READ THESE TERMS CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS AND INCLUDE A WAIVER OF YOUR RIGHT TO A JURY TRIAL AND RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR ARBITRATION. ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OF OUR SERVICES, OR ANY RELATIONSHIP BETWEEN THE PARTIES SHALL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION.

1.3                      When certain words and phrases are used in these Terms of Use, they have specific meanings (these are known as defined terms or definitions). You can identify definitions because they start with capital letters, even if they are not at the start of a sentence. Where a defined term is used, it has the meaning given to it in article 2 of these Terms of Use below.

1.4                      Our Services allow you to book a taxi ride directly with a local Transportation Provider that is connected to Our Services and in certain cases Our Services allow you to pay for the taxi ride as well.

1.5                      These Terms of Use constitute the agreement entered into between you and us in respect of your use of Our Services, and these Terms of Use specify the terms and conditions for your access and use of Our Services, as well as set forth both your and our rights and obligations.

1.6                      These Terms of Use apply if you use our Devices or QR Tools in the United States of America. In certain countries, other terms and conditions may apply, as communicated to you in the booking process in the relevant location.

1.7                      We are Taxi Butler BV, a company incorporated under the laws of the Netherlands. You can find us at Keizersgracht 169, 1016 DP Amsterdam, the Netherlands and you can reach us at support@taxibutler.com. We are registered with the trade register of the Chamber of Commerce with number 58923853 and have VAT number NL853240474B01.

1.8                      Please also refer to the customer services section in article 12 below.

Summary of key terms: a)                      Our Services are limited to facilitating the booking and taking of taxi rides directly between you and Transportation Providers and in certain instances facilitating your payment of such taxi rides. b)                     Your agreement for the transportation service (both the booking thereof and the taking thereof) is directly with the Transportation Provider. The terms and conditions and privacy policy of the Transportation Provider govern your legal relationship with the Transportation Provider. A link to the Transportation Provider T&C’s is presented to you through Our Services. The booking and the taxi ride will be governed by the Transportation Provider T&C’s. c)                      While we take commercially reasonable efforts to present a link to the Transportation Provider T&C’s to you through Our Services, it is the sole obligation of the Transportation Provider to have established and implemented the applicable terms and conditions under their Transportation Provider T&C’s which comply with all applicable laws, by having a complete and accurate set of documents available on that link. d)                     Depending on which of Our Services you use, you are presented with a paper ticket and/or sent an SMS text message with the booking details and a link to a mobile booking tracker website specifically for you, which allows you to manage or cancel your booking and that includes a copy of these Terms of Use, our Privacy Policy and a link to the Transportation Provider T&C’s for future reference. e)                      We recommend that you keep the paper ticket and SMS text message, so you are able to contact us and the Transportation Provider with the booking reference number of your booking. f)                        Our Terms of Use and Privacy Policy are always easily electronically accessible on https://taxibutler.com/terms and the Transportation Provider T&C’s on the website of the relevant Transportation Provider. You can find the name and contact details of the Transportation Provider for your booking in the booking process on the Device or QR Tool and in the mobile booking tracker website. You can also contact us at support@taxibutler.com to obtain a copy of these documents at no cost. g)                      To be very clear, we are not responsible for your bookings of taxi rides, as we merely facilitate the booking with the Transportation Provider. Also, we do not provide any transportation services. We take no responsibility for the provision of booking services or transportation services by the Transportation Providers or Drivers with whom you book a taxi ride.

2                             Definitions

2.1                      The following definitions apply in these Terms of Use:

"Device":	Taxi Butler ONE device, Taxi Butler PRO device, Taxi Butler PLUS device, Taxi Butler KIOSK device and any other Taxi Butler device;
"QR Tool":	a Taxi Butler QR code with mobile booking website;
"Our Services":	the Devices, QR Tools and related services with which you can access a Transportation Provider Service and book and take a taxi ride with local Transportation Providers, including the mobile booking tracker website;
"Terms of Use":	these terms of use, which form the agreement between you and us that governs your use of Our Services;
"Transportation Provider":	an independent third party that provides transportation services or that operates a service enabling you to book taxi rides from Drivers, such as a ride booking platform;
"Driver":	the driver who is driving you to your destination on the basis of your agreement with the Transportation Provider;
"Transportation Provider Service":	the service of a Transportation Provider to book and take a taxi ride with a Driver, which is provided to you through Our Services;
"Fare":	the fare, (sur)charges, (government mandated) tolls and taxes for your taxi ride, which you have an obligation to pay to the Transportation Provider, excluding any Transportation Provider Booking Fee and excluding our Service Fee, if applicable;
"Transportation Provider Booking Fee":	the booking fee, if applicable, that the Transportation Provider charges you for booking a taxi ride with the Transportation Provider Service through Our Services, as communicated to you through Our Services;
"Service Fee":	our service fee, if applicable, that is payable by you to us for the use of Our Services, as communicated to you through Our Services;
"Total Price":	the Fare and Transportation Provider Booking Fee, if applicable, which you have an obligation to pay to the Transportation Provider, and our Service Fee, if applicable, which you have an obligation to pay to us;
"Transportation Provider T&C’s":	the terms and conditions of the Transportation Provider that govern the booking of the taxi ride and the taking of the taxi ride with the Driver, including the obligation to pay the Fare and, if applicable, the Transportation Provider Booking Fee, and including the privacy policy of the Transportation Provider;
"We" / "us" / "our":	We, Taxi Butler BV, a company incorporated under the laws of the Netherlands. You can find us at Keizersgracht 169, 1016 DP Amsterdam, the Netherlands. We are registered with the trade register of the Chamber of Commerce with number 58923853 and have VAT number NL853240474B01;
"You" / "your":	You, the person who is using a Device or QR Tool, which is connected with a local Transportation Provider, in order to book a taxi ride.

2.2                      Any reference in these Terms of Use to any gender includes all genders, and words importing the singular include the plural and vice versa.

3                             Booking procedure and acceptance of offer and terms and conditions

3.1                      By using Our Services you agree to be bound by these Terms of Use. Each time you use Our Services, you accept and agree to be bound by the applicable version of these Terms of Use, which is displayed on the Device or QR Tool.

Offer

3.2                      Our Devices and QR Tools lead you through the booking process to order your taxi. Before a booking is placed with the relevant Transportation Provider, you are presented with a page with booking info, which constitutes the offer for making the booking. In case you are assisted by a member of staff of the venue where you are, this page provides an instruction to hand the Device over to you.

3.3                      The offer contains the information you have provided, such as the destination and the type of vehicle you are requesting, and a break down of the estimated Total Price, with explanations as described in article 4 below so that you are well informed before making the booking. You can also find the name and contact details of the Transportation Provider for your booking by using the hamburger menu at the top left of the screen during the entire booking process.

3.4                      The offer also informs you that these Terms of Use, our Privacy Policy and the Transportation Provider T&C’s apply to the booking. You can click on hyperlinks to read these documents on the Device. The documents on the device contain a QR code that you can scan, and which guides you to a website where you can save these documents on your own device for later reference. In case you use a QR Tool, the relevant pages have a save-button you can use to save the documents on your own device for later reference. We recommend that you save a copy of these documents to your own device.

3.5                      The booking process allows you to check and amend any errors before submitting your booking – just click on the "previous step" button on the Device or the QR Tool. Please check your booking carefully before confirming it, as once you click on the "I agree" button (and make subsequent payment in case you pay through Our Services), we will process the booking for you immediately (although you always have the option to cancel your booking). You are responsible for ensuring that your booking is complete and accurate. A copy of the contract formed between you and us will be accessible for you as described below.

Accepting the offer

3.6                      You can accept the offer by clicking on the "I agree" button. In consideration of either: (i) your payment of our Service Fee (if applicable); (ii) your promise to enter into an agreement with, and pay fees to, the Transportation Provider; and/or (iii) your other obligations under these Terms of Use, a legally binding agreement between you and us is formed. This agreement incorporates these Terms of Use and your booking is established when you click on the "I agree" button. Each booking will incorporate these Terms of Use and the booking into a new and separate agreement. 

3.7                      When you click on the "I agree" button, an agreement is also established between you and the relevant Transportation Provider. This is a direct agreement between you and the relevant Transportation Provider, to which agreement we are not a party. It is governed by the Transportation Provider T&C’s that are shown in the offer, which govern both the booking and the taxi ride itself (together forming part of the Transportation Provider Service). When you make a booking, you understand and accept that you are entering into an agreement directly with the relevant Transportation Provider with which you have made the relevant booking, and you accept that you will be bound by the applicable Transportation Provider T&C’s in respect of the relevant booking and taxi ride.

3.8                      The booking is placed with the Transportation Provider after you click on the "I agree" button on the page of the offer, or after you have made subsequent payment as described in article 4 below, in case you choose to pay through Our Services as well.

Confirmation of booking

3.9                      After clicking on the "I agree" button or after making payment in case you pay through Our Services, a paper ticket is printed by the Device and/ or an SMS text message is sent to your mobile phone number. The paper ticket and/or SMS text message is the confirmation of your booking.

3.10                 The paper ticket and/or SMS text message contains a summary of your booking and a link to a mobile booking tracker website specifically for you (the link is a QR code on the paper ticket).

Mobile booking tracker website

3.11                 This mobile booking tracker website contains the estimated Total Price and allows you to track and manage your booking. It also contains a copy of these Terms of Use, our Privacy Policy, and a link to the Transportation Provider T&C’s. You can also find the name and contact details of the Transportation Provider for your booking by using the hamburger menu at the top left of this mobile booking tracker website.

3.12                 We recommend that you keep the paper ticket and SMS text message so you are able to contact us and the Transportation Provider with the booking reference number of your booking.

3.13                 The mobile booking tracker website also contains a button which allows you to cancel your booking, which automatically cancels the pre-authorisation of payment, if you have paid using Our Services. However, please note that your right to cancel your booking under consumer law is not applicable because these cancellation rights do not apply to passenger transport contracts. 

Quick booking option

3.14                 Some of our Devices also include a quick booking option. With this option a taxi is ordered immediately, or with a shorter order flow, skipping certain options that our Devices are able to offer for ordering a taxi. Whether a quick booking option is available on a particular Device and how it is configured is determined entirely by the Transportation Provider in consultation with the venue. 

3.15                 In certain order flows of quick booking options, we do not show an offer for you to accept as that would be contrary to the nature of the quick booking. The member of staff of the venue operating the Device will be able to give you the information that you need. You will also be presented with a paper ticket that is printed by the Device after the taxi is ordered, which informs you of these Terms of Use, our Privacy Policy and the Transportation Provider T&C's. The paper ticket tells you that by accepting the ride, you are considered to have been informed about and agree to these Terms of Use, our Privacy Policy and the Transportation Provider T&C's. Of course the paper ticket also contains a link to the mobile booking tracker website for you to use as written above. Please note that Service Fees do not apply to quick booking options in which we do not show an offer for you to accept and that payment of the Fare can only be made directly to the Driver in the vehicle in that case.  

Other relevant matters

3.16                 Please note that all information on arrival times and trip duration that is visible in Our Services are estimates that we receive from the Transportation Provider. We have no control over and are not liable for any deviations between these estimates and the actual arrival times and trip duration.

3.17                 We do not provide any guarantees or accept any liability in respect of bookings with the Transportation Provider and the performance of the Transportation Provider Service by it. We are merely the agent of a Transportation Provider or Driver in respect of the services any of them may agree to provide to you through the Transportation Provider Service or otherwise. Our Services merely facilitate your connecting to Transportation Providers and Drivers in order to make bookings.

3.18                 These Terms of Use and our Privacy Policy are always easily electronically accessible on our website (https://taxibutler.com/terms) where they can be saved for future reference.

4                             Prices and payment

4.1                      The price for booking and taking a taxi ride through the use of Our Services consists of the Fare and, in certain cases, the Transportation Provider Booking Fee and/or our Service Fee. Together, these amounts are the Total Price as defined in these Terms of Use.

4.2                      At the offer stage, the Fare is an estimate that we are informed about by the Transportation Provider, rather than a fixed price. The Transportation Provider Booking Fee and Service Fee, if applicable, may also be estimates, if these fees are dependent (or partly dependent) on the amount of the final Fare. The offer that is made to you will clearly show these price elements and explain how these are calculated, with information icons that can be opened for you to read.

4.3                      The final Fare, and consequently also any part of the Transportation Provider Booking Fee and Service Fee that is based on the amount of the final Fare, depends on several variables, such as traffic density, the available route, changes to the destination and added stops. The final Fare is determined by the vehicle’s taximeter and the applicable local (sur)charges, tolls and taxes upon completion of the ride. We do not in any way control or influence the amount of the Fare and are not liable for any deviations between the estimated Fare and the final Fare you are obliged to pay to the Transportation Provider.

4.4                      You are informed of the estimated Total Price of your booking in the offer on the Device or in the QR Tool, as described in article 3 above. The information will specify the applicable currency. In case you accept the offer by clicking on the "I agree" button, you accept the obligation to pay the Total Price. We confirm the estimated Total Price on the mobile booking tracker website as mentioned in article 3.11 above, which you can go to by using the QR code on the printed ticket and/or clicking on the link in the SMS text message.

4.5                      You can either pay in the car and/or pay through Our Services, depending on the location where you are and the Transportation Provider that is connected. If you pay in the car, you will pay the Total Price to the Driver in the car. The Driver or the Transportation Provider will in that case also be able to provide you with a receipt specifying the final Total Price.

4.6                      Please note that when a quick booking option is used as described above in article 3.15, you can only pay to the Driver in the car on the basis of the vehicle’s taximeter or as you agree with the Driver otherwise. We do not charge any Service Fee in case such a quick booking option is used and are not able to provide you with a receipt.

4.7                      If you pay through Our Services, you will pre-authorise us to reserve the applicable amount on your method of payment. Some payment institutions may display this pre-authorisation on your account. Funds will not be deducted from the account until the ride has been completed, but there may be a reduction in the amount of funds available to you in the meantime corresponding to the amount pre-authorised. This pre-authorisation shall be for the estimated Total Price set out in the offer and may be increased to cover average differences between estimated amounts and final amounts. If the final Total Price differs from the amount of the pre-authorisation, the exact amount will be deducted as soon as the final amount has been determined after the ride has been completed. In the event of cancellation, the pre-authorisation will be cancelled, and the amounts will be released in accordance with the operating rules of your payment institution. A cancellation fee may apply, but only if this has been communicated to you before making the booking. If your credit card is not from the United States, the exchange rate depends on your issuing bank and international payments by credit card are subject to fees from your issuing bank.

4.8                      If you choose to pay through Our Services, we can provide you with a receipt with proof of payment by email that contains the final Total Price. The booking process on the Device and QR Tool contains a button to request a receipt. You need to provide us with your email address in order to send the receipt. We do not use your email address for any other purpose than sending you the receipt or communicating with you about your request to receive a receipt. You can also request a receipt later by emailing us at accounts@taxibutler.com and referring to the booking reference you can find on the paper ticket and SMS text message.

4.9                      In case you wish to receive an invoice for our Service Fee, please email us at accounts@taxibutler.com. An invoice for the Fare (and Transportation Provider Booking Fee, if applicable) can be requested from the relevant Transportation Provider. You may contact us if you have difficulty contacting the Transportation Provider (please find their contact details in the mobile booking tracker website) and we will assist you in getting in touch, but we cannot provide you with an invoice for the Fare (and Transportation Provider Booking Fee, if applicable) as it is due by you to the Transportation Provider directly and not part of our accounts.

4.10                 We shall take all reasonable steps to protect your payment data, in case we process these, from unauthorised access by third parties. We use third party payment processing services to facilitate payments through Our Services. Our third-party payment processing service provider may retain payment details after the pre-authorisation payment has been made in order to complete the payment process after the taxi ride has been completed.

5                             Eligibility to use Our Services

5.1                      Our Services may be used only by persons who can form legally binding agreements. You confirm that you have the right, authority and capacity to agree to these Terms of Use and to the Transportation Provider T&C’s.

5.2                      You must be eighteen (18) years of age or older to use Our Services. Use by those who do not meet this requirement are in breach of these Terms of Use. By using Our Services, you confirm that you are a natural person and 18 years of age or older, and that you agree to and will abide by all of the terms and conditions of these Terms of Use.

5.3                      You must ensure that all the information you provide when making a booking is complete and accurate. This includes providing your own actual mobile phone number on the Devices and QR Tools where this is mandatory in the booking process, in order for us to be able to send you an SMS text message confirming your booking as described in article 3 above.

6                             Acceptable use obligations

6.1                      You agree that you will:

−      use Our Services in a manner that is compliant with all applicable laws and these Terms of Use;

−      read and abide by the relevant Transportation Provider T&C’s;

−      not use robots, search applications or other manual or automatic tools to extract, index, ‘data mine’ or reproduce or circumvent in any other manner the structure and presentation of Our Services or its content;

−      not use Our Services in a manner that could damage, deactivate, overload, affect, interfere with or compromise our IT systems, the servers, security or networks connected to Our Services, or interfere with other users’ use of Our Services;

−      not transmit or download content which is defamatory, offensive, false or misleading with Our Services;

−      not distribute or reproduce in any manner whatsoever, content that is protected by copyright, trademark rights or business secrecy; and

−      not ‘frame’ or create a mirror site of Our Services, use meta-tags, code or other devices which contain references to Our Services, with the aim of redirecting visitors to another site for any purpose whatsoever.

6.2                      We reserve the right to immediately suspend your use of Our Services for any breach of the above restrictions, and to immediately terminate your use entirely for any repeated breaches or for any serious breach of these restrictions.

7                             Disclaimer of warranties

7.1                      WE MAKE NO REPRESENTATION, WARRANTY OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF OUR SERVICES OR THE TRANSPORTATION PROVIDER SERVICE. WE DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF OUR SERVICES OR THE TRANSPORTATION PROVIDER SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, APPLICATION, SYSTEM OR DATA, (B) OUR SERVICES OR THE TRANSPORTATION PROVIDER SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY SERVICES PURCHASED OR OBTAINED BY YOU THROUGH OUR SERVICES OR THE TRANSPORTATION PROVIDER SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN OUR SERVICES OR THE TRANSPORTATION PROVIDER SERVICE WILL BE CORRECTED, OR (F) OUR SERVICES, THE TRANSPORTATION PROVIDER SERVICE OR THE SERVER(S) THAT MAKE THESE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

7.2                      OUR SERVICES AND THE TRANSPORTATION PROVIDER SERVICE ARE PROVIDED TO YOU STRICTLY ON AN "AS-IS" AND "AS-AVAILABLE".

7.3                      ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

7.4                      WE MAKE NO REPRESENTATION, WARRANTY OR GUARANTEE AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES OBTAINED BY THIRD PARTIES THROUGH THE USE OF OUR SERVICES OR THE TRANSPORTATION PROVIDER SERVICE.

7.5                      YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF OUR SERVICES OR THE TRANSPORTATION PROVIDER SERVICE, AND ANY THIRD PARTY SERVICES OR PRODUCTS, REMAINS SOLELY WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND FOR WHICH YOU AGREE TO HOLD US AND OUR AFFILIATES HARMLESS.

7.6                      YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF OUR SERVICES AND OR THE TRANSPORTATION PROVIDER SERVICE. YOUR SOLE REMEDY AGAINST US FOR DISSATISFACTION WITH OUR SERVICES OR THE TRANSPORTATION PROVIDER SERVICE IS TO STOP USING OUR SERVICES. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

8                             Internet and telecommunications

8.1                      YOU AGREE THAT, WHEN YOU RECEIVE AN SMS TEXT MESSAGE OR PHONE CALL, YOU MAY INCUR A CHARGE FROM THE COMPANY THAT PROVIDES YOU WITH TELECOMMUNICATIONS, WIRELESS AND/OR INTERNET SERVICES, AND YOU AGREE THAT WE HAVE NO LIABILITY FOR SUCH CHARGES AND ARE NOT LIABLE TO YOU FOR ANY SUCH CALLS, TEXTS, OR EMAILS.

8.2                      YOU ARE RESPONSIBLE FOR ALL COSTS INCURRED BY YOU WITH RESPECT TO USING OUR SERVICES OR THE TRANSPORTATION PROVIDER SERVICE ON A MOBILE DEVICE (such as a QR Tool or mobile booking tracker website), INCLUDING DATA USAGE FEES AND OTHER TELECOMMUNICATIONS FEES.

8.3                      OUR SERVICES AND / OR THE TRANSPORTATION PROVIDER SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS AND OTHER PROBLEMS THAT ARE INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. WE ARE NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

9                             Intellectual property rights

9.1                      All right, title, interest and/or licence in and to all the intellectual property rights in and to Our Services are and shall remain owned by us and/ or our licensors. These rights include copyrights, neighbouring rights, database rights, design rights, trademark rights, trade name rights, trade secret rights, patent rights and all other intellectual property rights.

9.2                      You agree that Our Services and each of its components, including all intellectual property rights associated with it, are our exclusive property and/or that of our licensors. Any full or partial reproduction or representation of Our Services or any of its components, without our content or that of our licensors, is prohibited.

9.3                      You have a non-exclusive, non-transferable limited licence, without the right to sublicense, to access and use Our Services solely as is necessary to benefit from Our Services and the Transportation Provider Service. You are not permitted to reproduce, modify, or make available to the public any part of Our Services, unless as is permitted under mandatory law.

9.4                      We are allowed to take technical measures to protect intellectual property rights. You shall not remove, avoid or bypass this security or have any third party do so.

9.5                      All the other trade names, trademarks, logos, service marks, corporate names or product names appearing on Our Services shall remain the intellectual property of their respective owners, such as the Transportation Providers.

10                       Relation to Transportation Providers

10.1                 As noted above, we are not a party to the agreement between you and the Transportation Provider or Driver. The Transportation Providers providing the Transportation Provider Service through Our Services and the Transportation Providers and Drivers providing transportation services to you are independent third parties.

10.2                 We have no control over whether a Driver will arrive in time or at all after you have made a booking with a Transportation Provider through the use of Our Services. We also have no control over the performance of transportation services and the level of service that is provided to you by the Transportation Provider and Driver. To the maximum extent permissible under applicable law, we are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence whatsoever of any Transportation Providers or Drivers or for any personal injuries, death, property damage or other damages or expenses resulting from their services to you.

10.3                 Despite the above, do please read the customer services clause below in article 12 as we do take efforts to help you in case of any issues you encounter with the Transportation Provider and Driver.

10.4                 You accept that our responsibility and liability is limited to our status as the operator of a platform enabling its users to book transportation services from independent providers of transportation services. We act as an agent for the Transportation Provider or Driver in respect of their provision of transportation services and we do not operate as a taxi, limousine or chauffeur company ourselves.

10.5                 In line with the fact that we do not provide any transportation services, we have also not taken out any insurance in connection with your taxi ride, nor to insure any other passengers, third parties and/or belongings. Insurance policies of the Transportation Provider or the Drivers will be subject to their own terms and may be subject to and described by the relevant Transportation Provider T&C’s.

11                       Limitation of liability

11.1                 IN THE EVENT THAT WE DO HAVE ANY LIABILITY TO YOU AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT:

11.2                 WE SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE LOSS OR DAMAGE, INCLUDING, BUT NOT LIMITED TO, LOSS OF TURNOVER, LOSS OF PROFIT, LOSS OF DATA, REPUTATIONAL DAMAGE, INTERRUPTION OF BUSINESS OR DAMAGE CLAIMS OF THIRD PARTIES, AMONG WHICH EXPENSES INCURRED IN RELATION TO HAVING A TRANSIT CONNECTION, EVEN IF WE ARE AWARE OF OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE;

11.3                 OUR LIABILITY UNDER THESE TERMS OF USE OR OTHERWISE TO YOU SHALL NEVER EXCEED $50 (FIFTY DOLLARS), WITH THE EXPRESS PROVISION THAT THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS MAXIMUM; AND

11.4                 WE SHALL NOT BE LIABLE TO YOU IN THE EVENT OF: (A) ANY FAILURE OF YOUR MOBILE DEVICE (INCLUDING IF IT LOSES POWER OR CONNECTIVITY FOR ANY REASON) OR (B) FAILURE OR DISRUPTION OF TELECOMMUNICATIONS NETWORKS (SUCH AS THE INTERNET, TELECOMMUNICATION SERVICES AND THE LIKE).

11.5                 THE CONTENT OR OTHER MATERIALS PUBLISHED ON OUR SERVICES MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.

11.6                 THE TRANSPORTATION PROVIDERS PROVIDING THE TRANSPORTATION PROVIDER SERVICE THROUGH OUR SERVICES AND THE TRANSPORTATION PROVIDERS AND DRIVERS PROVIDING TRANSPORTATION SERVICES TO YOU ARE INDEPENDENT THIRD PARTY BUSINESSES AND ARE NOT OUR AGENTS. WE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE WHATSOEVER OF ANY SUCH TRANSPORTATION PROVIDERS OR DRIVERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE OR OTHER DAMAGES OR EXPENSES RESULTING FROM THEIR SERVICES TO YOU.

11.7                 From time to time, access to Our Services or the Transportation Provider Service may be suspended without prior notice. You agree that we have no liability and shall otherwise not be responsible in the event of any delay, cancellation, overbooking, misquoted rates, strike, riots, floods, acts of God, security breach, false transmissions, pranks, hoaxes, technological failure or any other cause beyond our control, and further that we shall not have any responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

11.8                 The limitations of liability in this clause apply irrespective of the legal nature and legal basis of the liability claim or form of the action, be it a claim for damages on the basis of breach of agreement, a claim for damages on the basis of unlawful act or omission, a claim on the basis of an obligation to make performances undone after dissolution of an agreement, or otherwise.

11.9                 You agree that any claim you may have arising out of or related to Our Services or your relationship with us must be filed within one year after the claim arose; otherwise, your claim is permanently barred.

11.10            The limitations of liability in this clause do not apply in the case of wilful acts or gross negligence on our part.

11.11            Nothing in these Terms of Use excludes any liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter in respect of which it would be unlawful for us to exclude or restrict our liability under applicable mandatory law. Nothing in these Terms of Use affects your mandatory statutory rights as a consumer.

11.12            We only supply Our Services for domestic and private use. You agree not to use the Our Services for any commercial or business purposes and (save as set out in this article 11) we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12                       Customer services

12.1                 Requests for information, clarification, complaints and lost items that relate to a booking and taxi ride can be communicated to the Transportation Provider. Payment issues (including refunds and chargebacks) can also be communicated to the Transportation Provider, unless you have paid through Our Services, in which case you can communicate these to us.

12.2                 You can find the contact details of the Transportation Provider on the Device or QR Tool when you are making your booking and also on the mobile booking tracker website. You can go to the mobile booking tracker website using the QR code on the paper ticket and/or using the link in the SMS text message we send to you to confirm your booking.

12.3                 We can also always help you to contact the Transportation Provider if you send us an email on the address below.

12.4                 Of course, you may also send us any complaints or claims with regard to Our Services. Our involvement with any complaint, claim or request that relates to a booking or taxi ride does not imply that we have any liability for it and shall not be construed as admission of liability. We shall transfer any complaint, claim or request you make to us in relation to a booking or the provision of a taxi ride to the relevant Transportation Provider.

12.5                 We will use commercially reasonable efforts to give you necessary information to improve your experience using Our Services. We also welcome your feedback and comments about your use of Our Services and the Transportation Provider Service.

12.6                 Please contact us directly via email for any customer claims, complaints, feedback or support information: support@taxibutler.com.

13                       Confidentiality

13.1                 You agree not to use the technical, financial or strategic information, or other trade secrets or confidential information about or in connection with Our Services, the Transportation Provider Service and our activities, operations or properties (“Confidential Information”) which we may have disclosed to you through your use of Our Services or as part of the Transportation Provider Service.

13.2                 You may not disclose our Confidential Information to any third party and you must preserve the confidentiality of, and avoid the disclosure or use of, Confidential Information, including preventing any of it falling into the public domain.

14                       Termination

14.1                 We may terminate your use of Our Services or the Transportation Provider Service if:

−      we reasonably believe your actions may cause financial loss or legal liability for us or our other users; or

−      we reasonably suspect that you have engaged in fraudulent activity in connection with Our Services or the Transportation Provider Service.

14.2                 We reserve the right, but are not obligated, to investigate and terminate your use of Our Services or the Transportation Provider Service if:

−      you have misused Our Services or the Transportation Provider Service;

−      you have behaved in a way which could be regarded as inappropriate;

−      your conduct is unlawful or illegal; or

−      you have breached any terms of these Terms of Use.

14.3                 We have no obligation to provide any compensation to you for any costs incurred for the use of Our Services or the Transportation Provider Service if these Terms of Use are terminated on the basis of this clause.

14.4                 The agreement between you and us in relation to the booking of a taxi ride with a Transportation Provider shall automatically terminate 180 days after completion of your ride.

15                       Personal data

15.1                 We process your personal data as is necessary for the performance of Our Services to you and for compliance with our legal obligations. We do not sell your personal data to anyone. We do provide your personal data to the Transportation Provider you are booking a taxi with, in order for it to perform its agreement with you to book and provide the taxi ride. The Transportation Provider and we are each independent controllers of the personal data that we process of you in order to provide our independent services to you.

15.2                 Please refer to our Privacy Policy for more information (https://taxibutler.com/terms). We inform you of the Privacy Policy with the offer in the booking process as described in article 3. You can also find a copy of the Privacy Policy in the mobile booking tracker website as described in article 3. By using Our Services, you acknowledge to have been informed of our Privacy Policy.

15.3                 Please also refer to the Transportation Provider T&C’s, which include the privacy policy of the Transportation Provider, for information on the processing of your personal data by the Transportation Provider. To be clear, we are not liable for the processing of your personal data by the Transportation Provider as an independent controller. By booking a taxi, you acknowledge to have been informed of the privacy policy of the Transportation Provider.

16                       Changes to Our Services and to these Terms of Use

16.1                 The current version of these Terms of Use at the time of your booking applies to your use of and access to Our Services and the Transportation Provider Service. If certain elements of services are governed by different rules, you will be provided with those prior to making any booking.

16.2                 We may from time to time make changes to Our Services and also Transportation Provider Services may change, for instance by the addition or removal of functionality or by a change of the way in which either of them operates or is presented to you.

16.3                 We may modify these Terms of Use to reflect changes to Our Services or the Transportation Provider Service, changes in law or changes in the way we or our industry operates, or for any other reason. By accepting the offer in the booking process on the Device or QR Tool, you agree to be bound by the version of these Terms of Use that is shown there.

16.4                 Of course, any updated version does not apply to offers already accepted. If these Terms of Use are updated between acceptance of an offer and the start of a taxi ride, the version of these Terms of Use that applied at the time that you accepted the offer and the booking was made will continue to apply to that booking and in respect of the relevant taxi ride.

17                       Links to other websites

17.1                 Our Services may contain hyperlinks to websites operated by third parties. We do not control such websites and we are not responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you. We are not responsible for the accuracy of opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on Our Services does not imply or constitute approval or endorsement of the linked website by us.

17.2                 If you decide to leave Our Services to access third party websites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while browsing on such websites. We are not responsible for information provided by you to third parties. Accordingly, we strongly recommend that you review the privacy policy and operating procedure of such websites.

18                       Governing law and jurisdiction

18.1                 The legal relationship between you and us is exclusively governed by the laws of the State of New York, without regard to any principles of conflict of laws that would require or permit the application of the laws of any other jurisdiction.

AGREEMENT TO ARBITRATE AND CLASS ACTION WAIVER

18.2                 Except for disputes brought in small claims court, any dispute arising out of or relating to these Terms of Use, Our Services, or any relationship between the parties, or any of their parents, subsidiaries, affiliates, successors, officers, directors, or employees, heirs and permissible assigns, without limitation, no matter how described, pleaded or styled, will be resolved through final, binding arbitration under the substantive and procedural requirements of the Federal Arbitration Act.

18.3                 The arbitration will be conducted by a single, neutral arbitrator chosen by the parties, who shall be a retired judge or a lawyer with at least ten years of active practice in technology law. The arbitration shall be conducted under the Consumer-Related Disputes Supplementary Procedures and expedited procedures of the American Arbitration Association (“AAA”). You understand the information about the AAA arbitration process and the AAA Consumer Rules can be obtained at www.adr.org. The arbitration will be conducted by telephone, online and/or be solely based on written submissions, the specific manner to be chosen by the party initiating the arbitration. The arbitration will not require any personal appearance by the parties or witnesses unless otherwise mutually agreed in writing by the parties. The parties agree that the arbitrator, and not a court, will have exclusive jurisdiction over the interpretation, validity, and scope of this arbitration agreement. The costs of the arbitration filing fee, arbitrator’s compensation, and facilities fees will be paid by us. Each party will pay for its own attorneys’ fees and costs. Any dispute or claim will be brought solely in that party’s individual capacity, and not as a plaintiff or class member in any purported class action, representative proceeding, mass action or consolidated action. The fact of and all aspects of this arbitration and the underlying dispute will remain strictly confidential by the parties, their representatives, and the AAA. The parties agree that any actual or threatened violation of this provision would result in irreparable harm and will be subject to being immediately enjoined. If this arbitration agreement is declared unenforceable and cannot be administered, interpreted, or modified to be enforceable, the parties agree to waive any right to a jury trial for any dispute to which this agreement applies and any dispute will be commenced and maintained exclusively in the state or federal courts in New York and the parties each consent to the personal jurisdiction of the courts. This provision survives the termination of these Terms of Use. Notwithstanding anything herein to the contrary, you retain the right to pursue any claim in a small claims court and proceed on an individual basis for any such claim that is within the court’s jurisdiction.

18.4                 BY ACCEPTING THESE TERMS OF USE YOU ACKNOWLEDGE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND ANY RIGHTS YOU MAY HAVE TO BRING ANY CLAIMS ON A CLASS, REPRESENTATIVE, CONSOLIDATED OR MASS ACTION BASIS.

19                       Miscellaneous

19.1                 These Terms of Use (and any other terms and conditions referenced herein) constitutes the entire and only agreement between you and us, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to Our Services, the Transportation Provider Service or any products or services provided by or through Our Services, and the subject matter of these Terms of Use.

19.2                 Our performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use is in derogation of our right to comply with law enforcement requests or requirements relating to your use of Our Services or information provided to or gathered by us with respect to such use.

19.3                 The clauses of these Terms of Use shall survive termination to the fullest extent necessary to govern the legal relationship between you and us in relation to your use of Our Services at any time.

19.4                 Should a provision of these Terms of Use become partially or fully ineffective, the other provisions shall remain unaffected. The ineffective provision is, in such a case, considered to be replaced by a provision that is effective and differs as little as possible from the content and scope of the original provision.

19.5                 Failure on our part to insist on performance of your obligations or to exercise any rights does not constitute a waiver of our rights.

19.6                 Each of the clauses of these Terms of Use also applies on behalf of our directors, officers, employees, agents, contractors, successors and assigns, as well as our subsidiaries, parent and sister companies and other companies that are part of our group, as well as the (legal) persons or entities, auxiliary persons, and subordinates that we engage in performing Our Services.

19.7                 The legal relationship between you and us and your rights and obligations under these Terms of Use cannot be transferred without our prior written consent. We may, however, assign the legal relationship between you and us in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of our assets or voting securities, and we may also assign these Terms of Use to any of our affiliates.

 

*****