Our customers are taxi companies, taxi groups (taxi drivers that have one collective dispatch system) and successful taxi Apps.

The Taxi Butler is especially made for taxi companies and dispatching software companies to offer an extra service to their customers.”

The limitation will be configurable from the portal so you can choose how many live booking are allowed at a certain moment.

At this point the device can display 7 booking at a time but can do more. You will see a little taxi icon and number in the bottom left corner which will show the total taxis ordered.

Since the Taxi Butler brings in more rides for the taxi company, we recommend to our clients (taxi companies and Taxi Apps), to give the Taxi Butlers away free of charge to hotels, bars, restaurants and businesses.”

The Taxi Butler system will make a direct connection with your dispatching software. In this way, all bookings will be handled automatically.

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Giving your customers a physical device will increase their loyalty to your taxi company and give the customer excellent ordering comfort.

Yes, the devices include a Vodafone SIM that will work in EU and a selection of other counties outside of EU including Australia and New Zealand.

The device will be usually maintained by your company. However, in case of any technical queries you can always get in touch with our technical team between 9am to 6pm CET via +31208943897 or contact@taxibutler.com.

As long as a taxi company rents the service with us you have a warranty on the devices.

Please find more information about placing Taxi Butlers on this page, where you will find tips and tricks: http://bit.ly/Placing-Taxi-Butlers.

1. If it is vandalized or stolen or misused the replacement value is 200 pounds.
2. All other reasons you get one replacement free of charge.

Our experience is that they are rarely stolen or vandalized because there is no other use for them than to order taxis. And the devices can also be fixed to counter or wall for extra safety.

It will only show the ‘from’ location to the Taxi Driver and not the to location. Based on the “From” location the Taxi driver can decide if he would like to pick the customer up. The device is typically used for as soon as (ASAP) possible pickups.

As a taxi company you will get access to the Taxi Butler Management portal https://portal.taxibutler.com. (You can fill the address of the Taxi Butler location using the portal).

You can offer this product to all taxi companies as a reseller.

We have thousands in stock, so we can deliver fast (within a day).

The device will be maintained by you and if it breaks down you will have spare devices at your office and you can replace them immediately. You will have an online portal where you can manage all your devices and can easily add a new device to a location (where the old one broke down).

We are using GPRS which is the latest signal to weaken (except GSM signal of course), so we almost never have this issue. If there is no internet then the device will obviously not work. It will not send a text message.

Yes there is please download it here.

The minimum is a pilot project that takes 2 weeks and free of charge, then you can rent them per month. Contact your software provider for your pricing.

Yes that is possible, if you take more than 500 we can discuss pricing.

The trial period will be minimum 2 weeks to maximum 1 month.

Yes.

Sometimes (like 3 times a year) the mobile operator (it contains a simcard) is down and then there are some missed rides, but this is always very limited.

Yes! it is possible to integrate with any data management software. Here is what our API needs http://bit.ly/1nymaU1. The Data response can be changed as per your need. We mainly use (REST & SOAP). Do let us know which software provider you use currently.

Please contact your software provider for your pricing.

Taxi Butler will not have the car models to choose from, however, the taxi company can place 2 devices in the same location one for regular taxi orders and another device for taxis with more than five seats.

Yes, but please contact your software provider for your pricing.

Do find the complete information on the business model for Taxi Butler please click here.

As soon as the taxi is ordered the estimated taxi arrival time is shown in the screen of the device. The receptionist can always cancel a requested ride if the customer doesn’t want to wait so long.

Yes, every language on the planet can be chosen, even with other character set than Latin, e.g. Arabic alphabet.

The taxis are usually ordered by the receptionists, waiter or any other operator of the venue so, in case of customer’s unavailability the operators will cancel the order immediately.

Yes, the Taxi Butler is fully CE-certified and built following the highest quality standards.

Until now our customers always placed the Taxi Butler behind the counter with e.g. the receptionist. This keeps the scrub-rate low, needs little education and helps people to keep calm and wait relaxed for the taxi.

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Completely understand the concerns, there are two ways to address this issue:
1) Hire – for instance temporary workers on a part time basis, train them and assign them to the simple task of visiting venues to place the Taxi Butler in the locations you have chosen.
2) Its recommendable that your team visits your customer/partner locations to place the devices this will keep you closer to those customers and earn their complete loyalty towards your company.

Please do contact us via our contact page and we will provide all the details required on becoming a reseller.

Correct, this solution is targeted to a different market, not to passengers but to venues who are offering a service to their guests (businesses, hotels, restaurants, apartment buildings etc.)

Correct, but that is similar for the phone service. From our experience it is not a problem since the receptionist is ordering for the guests. They feel responsible to get the right guests in the taxi.

Please find more information on our website: http://bit.ly/softcopy_taxibutler

At the bottom of the www.taxibutler.com website you can see several logos of taxi companies that use our service. You can always request contact details of the responsible people by sending us an email if you are looking for testimonials.

Our experience is different, since the device is so simple, self-explanatory and operated by the receptionist, bartender etc. it normally is explained in 1 minute and within 2 weeks the venue reach their maximum of orders per day (since the entire team gets the new concept in their venue).

That is correct, you can’t add passenger information and we see this actually as a benefit; guests of a restaurant don’t have to give their mobile phone number to the reception.

Actually the Taxi Butler is not threatening the position of the Concierge since it only helps the Concierge ordering. It is however for a new taxi company entering a new market a way to take over from their competitors. In Amsterdam and Rotterdam there were locations that switched from Taxi Company because they could provide the Taxi Butler. The deals can still be in place and actually better monitored by both parties.

Agree, we see the best results (# of rides and happy people at the locations) in hospitals, nightclubs, hotels and restaurants.

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From our experience it works the best in cities since there a many orders with a low waiting time. Major benefit for the location and Taxi Company (reduction on call center cost in peak times).

From our experience it works in all locations, from nightclubs (sometimes more than 50 rides a night) to small restaurants (4 rides a week) to hospitals 10 rides every day. We do recommend our clients to only put the device in locations that generate more than 4 rides a week to have a proper ROI.

Yes and this dedicated device also gives more feedback.

Taxi Butler contains Vodafone sim-cards that work in 50+ countries and we have a global deal with them. When you want to roll out in a country that is outside this 50+ then we need to change some settings manually in the device and it will work in 100+ countries. It doesn’t need any support from your end and will work automatically.

Please find an explanation here

Down the page of our site you will see several www.taxibutler.com logos taxi d’entreprises who use our service. If you wish you can send us an email and we will contact you with more details.