The Taxi Butler is a device that facilitates ordering a taxi from all venues (restaurants, bars, cafes, hospitals, offices, hotels, etc.) This product is designed for taxi companies and Taxi Apps. It is the best way for a taxi company to offer their clients an easy and fast way to order a taxi.
We are using GPRS which is the latest signal to weaken (except GSM signal of course), so we almost never have this issue. If there is no internet then the device will obviously not work. It will not send a text message.
Correct, this solution is targeted to a different market, not to passengers but to venues who are offering a service to their guests (businesses, hotels, restaurants, apartment buildings etc.)
The minimum is a pilot project that takes 2 weeks and free of charge, then you can rent them per month. Contact your software provider for your pricing.
Correct, but that is similar for the phone service. From our experience it is not a problem since the receptionist is ordering for the guests. They feel responsible to get the right guests in the taxi.
At this point the device can display 7 booking at a time but can do more. You will see a little taxi icon and number in the bottom left corner which will show the total taxis ordered.
Since the Taxi Butler brings in more rides for the taxi company, we recommend to our clients (taxi companies and Taxi Apps), to give the Taxi Butlers away free of charge to hotels, bars, restaurants and businesses.”
At the bottom of the our website you can see several logos of taxi companies that use our service. You can always request contact details of the responsible people by sending us an email if you are looking for testimonials.
Our experience is different, since the device is so simple, self-explanatory and operated by the receptionist, bartender etc. it normally is explained in 1 minute and within 2 weeks the venue reach their maximum of orders per day (since the entire team gets the new concept in their venue).
Sometimes (like 3 times a year) the mobile operator (it contains a simcard) is down and then there are some missed rides, but this is always very limited.
That is correct, you can’t add passenger information and we see this actually as a benefit; guests of a restaurant don’t have to give their mobile phone number to the reception.
Yes! it is possible to integrate with any data management software. The data response can be changed as per your need. We mainly use (REST & SOAP). Do let us know which software provider you use currently.
Actually the Taxi Butler is not threatening the position of the Concierge since it only helps the Concierge ordering. It is however for a new taxi company entering a new market a way to take over from their competitors. In Amsterdam and Rotterdam there were locations that switched from Taxi Company because they could provide the Taxi Butler. The deals can still be in place and actually better monitored by both parties.
The device will be usually maintained by your company. However, in case of any technical queries you can always get in touch with our technical team between 9 am to 6 pm CET via +31208943897 or contact@taxibutler.com.
Taxi Butler will not have the car models to choose from, however, the taxi company can place 2 devices in the same location one for regular taxi orders and another device for taxis with more than five seats.
From our experience it works the best in cities since there a many orders with a low waiting time. Major benefit for the location and Taxi Company (reduction on call center cost in peak times).
From our experience it works in all locations, from nightclubs (sometimes more than 50 rides a night) to small restaurants (4 rides a week) to hospitals 10 rides every day. We do recommend our clients to only put the device in locations that generate more than 4 rides a week to have a proper ROI.
If it is vandalized or stolen or misused the replacement value is 250 euros per device.
All other reasons you get one replacement free of charge.
Our experience is that they are rarely stolen or vandalized because there is no other use for them than to order taxis. And the devices can also be fixed to counter or wall for extra safety.
It will only show the ‘from’ location to the Taxi Driver and not the to location. Based on the “From” location the Taxi driver can decide if he would like to pick the customer up. The device is typically used for as soon as (ASAP) possible pickups.
As soon as the taxi is ordered the estimated taxi arrival time is shown in the screen of the device. The receptionist can always cancel a requested ride if the customer doesn’t want to wait so long.
Taxi Butler contains Vodafone sim-cards that work in 50+ countries and we have a global deal with them. When you want to roll out in a country that is outside this 50+ then we need to change some settings manually in the device and it will work in 100+ countries. It doesn’t need any support from your end and will work automatically.
As a taxi company you will get access to the Taxi Butler Management portal portal.taxibutler.com (You can fill the address of the Taxi Butler location using the portal).
The taxis are usually ordered by the receptionists, waiter or any other operator of the venue so, in case of customer’s unavailability the operators will cancel the order immediately.
Down the page of our site you will see several www.taxibutler.com logos taxi d’entreprises who use our service. If you wish you can send us an email and we will contact you with more details.
The device will be maintained by you and if it breaks down you will have spare devices at your office and you can replace them immediately. You will have an online portal where you can manage all your devices and can easily add a new device to a location (where the old one broke down).
Until now our customers always placed the Taxi Butler behind the counter with e.g. the receptionist. This keeps the scrub-rate low, needs little education and helps people to keep calm and wait relaxed for the taxi.
Completely understand the concerns, there are two ways to address this issue:
Hire – for instance temporary workers on a part time basis, train them and assign them to the simple task of visiting venues to place the Taxi Butler in the locations you have chosen.
Its recommendable that your team visits your customer/partner locations to place the devices this will keep you closer to those customers and earn their complete loyalty towards your company.