Publication: The Star Online,
INNOVATION is a tricky business. It is a disruption to the norm. On the one hand, it offers opportunity and development. On the other, it may cause some to be left behind. One innovation that has impacted and disrupted Malaysia’s urban public transport system, especially the taxi industry, is the e-hailing system. While the public has shown clear demand for e-hailing solutions, the taxi industry has expressed concerns about the entry of e-hailing players.